Subject: Re: [EXTERNAL] Re: damaged shipment 100158262 // 1Z289F8W6756112190 1Z289F8W6756844202
From: Mostafa Said <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: [email-masked], Mohit Caleb <[email-masked]>, Samiya Sheikh <[email-masked]>, Rzaldivar <[email-masked]>, Eugene Mugisa <[email-masked]>, Customer Care Team <[email-masked]>
Date: Thu, 25 Jun 2020 14:49:57 +0400
List-Id: <ccteam.mumzworld.com>

Hello Ronald,

I went through the CCTV footage for this order, and it was packed in very
good condition the liquid items in small size box so the items can't be
shaking inside the box.
and the helper kept the box of the liquid inside the Mumz Box, and he
pasted A caution sticker on the outage of the box (Fragile Sticker).
This case not related to the packaging at all, Screenshot attached.

On Thu, Jun 25, 2020 at 11:56 AM Ronald Gaviola <[email-masked]>
wrote:

> +Mostafa Said <[email-masked]> +Mohit Caleb
> <[email-masked]>
>
> Please investigate the packing.
>
>
>
>
> Regards,
> Ronald
>
>
> On Wed, Jun 24, 2020 at 3:41 PM <[email-masked]> wrote:
>
>>
>>
>>
>>
>> Dear Ronald,
>>
>>
>>
>> It was one of two boxes that was damaged, the attached was shared with
>> you  (1Z289F8W6756844202)
>>
>>
>>
>> Can we deliver the pending box ? (1Z289F8W6756112190  )
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>   Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2020. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>> 29th December 2019. *
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Wednesday, June 24, 2020 12:31 PM
>> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
>> [email-masked]>; Zaldivar Richelle (VLR5DPB) <
>> [email-masked]>
>> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* [EXTERNAL] Re: damaged shipment 100158262 //
>> 1Z289F8W6756112190
>>
>>
>>
>> CAUTION! This email originated outside of the organization. Please do not
>> open attachments or click links from an unknown or suspicious origin.
>> ------------------------------
>>
>> Chantelle,
>>
>>
>>
>> Please investigate what happened here.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Jun 24, 2020 at 11:35 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please check and confirm to make a replacement.
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> On Mon, Jun 22, 2020 at 7:32 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> This shipment is damaged by UPS. Please confirm to make replacement
>> order.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>>

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