Subject: Re: urgent dispatch: 600785402 // MTC-SHA-170744
From: Edwin Thomas <[email-masked]>
To: Taqwa Ali <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Ashley Fernandes <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Denmark A <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>
Date: Thu, 25 Jun 2020 14:38:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Taqwa

      Close and refund is done . Please verify and confirm

On Thu, Jun 25, 2020 at 1:44 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> any update
>
> Regards
> Taqwa
>
>
>
> On Wed, Jun 24, 2020 at 5:05 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Edwin
>>
>>
>> Regards
>> Taqwa
>>
>> On Wed, Jun 24, 2020 at 4:30 PM Edwin Thomas <[email-masked]> wrote:
>>
>>> HI All,
>>>
>>>  Can we do a close and refund action ?
>>>
>>> On Wed, Jun 24, 2020 at 2:25 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> any update
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Wed, Jun 24, 2020 at 12:41 PM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Edwin/Ekta,
>>>>>
>>>>> Kindly advise here. The item *MTC-SHA-170744 *in the subject order
>>>>> was committed in NS but didn't push to LFS 9and so was not delivered). The
>>>>> item is cancelled from the SO and the item is in our inventory now. We can
>>>>> refund without the CRA right as the item was never shipped to the customer
>>>>> and returned back to our inventory?
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Wed, Jun 24, 2020 at 11:34 AM Taqwa Ali <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>> Please assist, and update as the CM waiting since 3-Apr for the
>>>>>> order, and now she want only the refund.
>>>>>>
>>>>>> Kindly confirm to receive CRA
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>> On Wed, Jun 24, 2020 at 10:26 AM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear All,
>>>>>>>
>>>>>>> Please hand over the items to us so we can proceed to create a cra
>>>>>>> to refund the customer.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Wed, Jun 24, 2020 at 10:14 AM Taqwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Team
>>>>>>>>
>>>>>>>> Please confirm where is the item to receive CRA
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Taqwa
>>>>>>>>
>>>>>>>> On Tue, Jun 23, 2020 at 6:43 PM Taqwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Denmark
>>>>>>>>>
>>>>>>>>> Please receive cra to refund the CM
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Taqwa
>>>>>>>>>
>>>>>>>>> On Tue, Jun 23, 2020 at 10:13 AM Edwin Thomas <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Ashley,
>>>>>>>>>>
>>>>>>>>>>             Item is cancelled from order
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 22, 2020 at 7:47 PM Ashley Fernandes <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Edwin,
>>>>>>>>>>>
>>>>>>>>>>> Kindly assist in cancelling the item from the subject order.
>>>>>>>>>>>
>>>>>>>>>>> Thanks and Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Ashley Fernandes*
>>>>>>>>>>>
>>>>>>>>>>> Logistics Executive
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>>>>> mumzworld.com
>>>>>>>>>>>
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 22, 2020 at 2:47 PM Samiya Sheikh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly cancel this item urgently.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jun 17, 2020 at 5:03 PM Ashley Fernandes <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Taqwa,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please confirm if the customer wants to proceed with the item
>>>>>>>>>>>>> so @Edwin Thomas <[email-masked]> can push it to LFS.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks and Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Ashley Fernandes*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Logistics Executive
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E*
>>>>>>>>>>>>> [email-masked]
>>>>>>>>>>>>>
>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>
>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>
>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 4:27 PM Syed Yakoob <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Ashley,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Noted on this. Can you please add this item to the order and
>>>>>>>>>>>>>> make sequence _1 and let us know in order to proceed for picking and
>>>>>>>>>>>>>> packing.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, 14 Jun 2020 at 15:48, Ashley Fernandes <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Taqwa,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The order shows committed in NS but never got pushed to LFS.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]> : Please check what
>>>>>>>>>>>>>>> happened here.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Syed Yakoob <[email-masked]> : The item is not a drop
>>>>>>>>>>>>>>> ship as stated. For reference, drop ship items will have a tick mark in the
>>>>>>>>>>>>>>> "*IS DROP SHIP ITEM*" column.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks and Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Ashley Fernandes*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Logistics Executive
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E*
>>>>>>>>>>>>>>> [email-masked]
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>>>> 500245, Dubai, UAE.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 3:03 PM Taqwa Ali <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Ashley
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kindly assist
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> CM dont want to receive the below item, please cancel it
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 600785402 MTC-SHA-170744
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=732344> Megastar
>>>>>>>>>>>>>>>> - Tunnel Playhouse W/ Swing, Slide & Climber Wall
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>> Taqwa
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 2:57 PM Syed Yakoob <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello Taqwa,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> This item is not included in this order. nestsuote status
>>>>>>>>>>>>>>>>> for this item is Drop Ship. Please check the snapshot below.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sun, 14 Jun 2020 at 14:06, Taqwa Ali <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Dear Team
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please cancel the below item
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> 600785402 MTC-SHA-170744
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=732344> Megastar
>>>>>>>>>>>>>>>>>> - Tunnel Playhouse W/ Swing, Slide & Climber Wall
>>>>>>>>>>>>>>>>>> SHIP TOmohammed alhammadi
>>>>>>>>>>>>>>>>>> Al Dahfra/ Sil’aa
>>>>>>>>>>>>>>>>>> w16/22
>>>>>>>>>>>>>>>>>> Abu Dhabi
>>>>>>>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>>>>>>>> SHIP AREAMadinat Khalifa - A
>>>>>>>>>>>>>>>>>> SHIP PHONE971505666724
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>> Taqwa
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Fri, May 29, 2020 at 3:18 PM Samiya Sheikh <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Kindly update item MTC-SHA-170744
>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=732344>
>>>>>>>>>>>>>>>>>>> and arrange an urgent dispatch.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, May 28, 2020 at 2:02 PM Samiya Sheikh <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Kindly update status of this item and dispatch urgently
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> MTC-SHA-170744
>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=732344>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Regards,
>>>>>>>>>> Edwin Thomas
>>>>>>>>>> Netsuite Developer
>>>>>>>>>>
>>>>>>>>>
>>>
>>> --
>>> Regards,
>>> Edwin Thomas
>>> Netsuite Developer
>>>
>>

-- 
Regards,
Edwin Thomas
Netsuite Developer