Subject: Re: No updates for social media cst
From: Ahmed Irfan <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Naib Khan <[email-masked]>, Moataz Salah El Din <[email-masked]>, Amal hamdi <[email-masked]>, "Farrah A." <[email-masked]>, Mariam Zeineddine <[email-masked]>, customer care <[email-masked]>
Cc: "Asad ." <[email-masked]>, Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Lubna Forzley <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Thu, 25 Jun 2020 13:13:42 +0300
List-Id: <ccteam.mumzworld.com>

Dear Asad,

Well Noted with Thanks.

Dear CS team,

Please find escalation regarding above issues,

order number Escalation
600813148 Order dispatched from DXB through NAQEL, Check from dubai team.
600807433 Order Belongs to Oman Customer, in Muscat as re-confirm from your
side.
200297304 Order has no return AWB yet, As Imile portal it's delivered to
customer successfully.
200267186  Cancel confirmed please check with Hussain for CRA process
200290073 Order is being picked by EOD it will be ready & dispatched.

Below we attached some snaps & Please make sure if you are sending a refund
request please mention return AWB, I have faced many cases without RTN AWB
& CS need to cancel the order & create CRA on urgent basis. Kindly do the
needful whatever purpose is it & provide full detail about the order.

Thanks & Regards
Ahmed Muhammad Irfan

On Thu, Jun 25, 2020 at 11:52 AM Alina D'Souza <[email-masked]> wrote:

> Adding @Moataz Salah El Din <[email-masked]>
>
> He manages returns for KSA.
>
> Regards,
> Alina
>
> On Thu, Jun 25, 2020 at 12:50 PM Asad . <[email-masked]> wrote:
>
>> KSA Team, Please answer to this email ASAP.
>>
>>
>>
>> Also please ensure you always prioritise the emails from social media
>> team.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
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>>
>> *From: *Lubna Forzley <[email-masked]>
>> *Date: *Thursday, 25 June 2020 at 12:44 PM
>> *To: *Amal hamdi <[email-masked]>, Sagar Khawani <
>> [email-masked]>, Alina D'Souza <[email-masked]>
>> *Cc: *Naib Khan <[email-masked]>, "Asad ." <[email-masked]>,
>> Eugene Mugisa <[email-masked]>
>> *Subject: *Re: No updates for social media cst
>>
>>
>>
>> on issue #2 i am copying Sagar and Alina to action today
>>
>>
>>
>> Asad, can you have the team pls respond
>>
>>
>>
>> On Thu, 25 Jun 2020 at 12:34, Amal hamdi <[email-masked]> wrote:
>>
>> Hello,
>>
>> hope all is well.
>>
>> 1.we are not getting any updates to go back to customers.
>>
>>
>>
>> order#200293659
>>
>> order#200293292
>>
>> raised a ticket on zendesk too and no reply.
>>
>>
>>
>>
>>
>> order#:200281871
>>
>> order#200290073
>>
>> and manu more
>>
>>
>>
>>
>>
>>
>>
>> 2.another issue we are facing is that cst are not receiving any refunds.
>>
>> the refund is made but it doesn't reflect on their account :
>>
>> order#600807433
>>
>> order#200297304
>>
>> order#200267186
>>
>> and many more
>>
>>
>>
>>
>>
>> thank you
>>
>>
>>
>>