Subject: RE: Warranty SKU DBT-0040 / Kidkraft - Ainsley Outdoor Swing Set / Playset - Order No. 600726203
From: "Nessy" <[email-masked]>
To: "'Hyacinth Joyce'" <[email-masked]>, "'Dolly Phulwani'" <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>
Date: Wed, 24 Jun 2020 18:31:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Joyce,

Kindly share to the customer the below Outdoor T&C’s

 

Also, screw tightening can be done by customers. Please let me know if you need further assistance.

Thank you

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

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 <http://www.desertbeat.com/> 

 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Wednesday, June 24, 2020 6:16 PM
To: Dolly Phulwani; Nessy; Ashley Fernandes
Cc: customer care
Subject: Warranty SKU DBT-0040 / Kidkraft - Ainsley Outdoor Swing Set / Playset - Order No. 600726203

Hi team,

The customer purchased the above item earlier this year, Feb 2020.

The customer informed that all the screws have started to loosen up and the swing keeps on wiggling.

Is the item covered with warranty? The customer asked for a team to go over their place to check.

 

Kindly check and advise asap.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE