Subject: Re: Aramex 31808005471 for 600645323
From: Maria Katrina Bautista <[email-masked]>
To: Muhamamd Ali <[email-masked]>
Cc: Krizette Masangkay <[email-masked]>, Ekta Jesswani <[email-masked]>, Hassan Chahine <[email-masked]>, Christian Mendoza <[email-masked]>, Michaela Manibo <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Wed, 24 Jun 2020 21:08:16 +0800
List-Id: <ccteam.mumzworld.com>

Hello team,

Any update on this?

Please assist urgently.

Thank you

On Tue, 9 Jun 2020 at 20:06, Maria Katrina Bautista <[email-masked]>
wrote:

> Hello team,
>
> Any update on this?
>
> Please assist.
>
> Thank you
>
> On Sat, 30 May 2020 at 19:30, Muhamamd Ali <[email-masked]> wrote:
>
>> Hello Maria
>>
>>
>>
>> Im following up with India team again for the latest update and will
>> advise you back asap
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 607 6127
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Saturday, May 30, 2020 3:28 PM
>> *To:* Ronald Gaviola <[email-masked]>; Hassan Chahine <
>> [email-masked]>; Muhamamd Ali <[email-masked]>; Krizette
>> Masangkay <[email-masked]>
>> *Cc:* Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Christian Mendoza <[email-masked]>;
>> Michaela Manibo <[email-masked]>; customer care <
>> [email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Please assist urgently.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 21 May 2020 at 20:09, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> The customer wants his refund asap
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Fri, 8 May 2020 at 17:52, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> The customer wants the refund of this order.
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 23 Apr 2020 at 17:18, Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Hassan, Arsalan
>>
>>
>>
>> Waiting for your feedback here, please.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Apr 23, 2020 at 7:54 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Hassan,
>>
>>
>>
>> We shall not pay for the storage and penalty. The customer and us are not
>> aware of these charges.
>>
>>
>>
>> Let us close this case today.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Mon, Apr 6, 2020 at 11:08 AM Ekta Jesswani <[email-masked]> wrote:
>>
>> Hi Kate,
>>
>>
>>
>> Sorry for the late response.
>>
>> Were the KYC documents obtained from the customer and given to Aramex?
>> And when?
>>
>>
>>
>> @Ronald Gaviola <[email-masked]> We should not be responsible for
>> paying storage, penalty and customs charges.
>>
>> With all the requests for documentation going back and forth, Aramex has
>> held the package for the longest time.
>>
>>
>>
>> How can we clear this?
>>
>>
>>
>> Regards,
>>
>> Ekta
>>
>>
>>
>>
>>
>> On Mon, 6 Apr 2020 at 09:43, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Sat, 4 Apr 2020 at 13:34, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Order #600645323
>> Order Date:  24-Nov-2019
>> Order Delivered: Shipment confiscated by customs authorities
>> Item: AE-5016533647020
>> Neocate Junior with Prebiotics Formula With Vanilla - 400g
>> Item Value: AED 261.45
>>
>> Here's a timeline of what happened in the case.
>>
>> 24-Nov-2019 - Purchased date
>> 27 Nov 2019 - KYC details needed
>> 28 Nov 2019 - customs clearance
>> 10 Dec 2019 - Shipment update: NEED KYC FOR CBE FILING PURPOSE
>> 03 Jan 2020 - Shipment confiscated by customs authorities (address on the
>> order is different from the address on the customer's ID)
>> 01 Feb 2020 - request letter needed for permission from customs for
>> amendment
>> 06 Feb 2020 - both letters from customer and Mumzworld were provided to
>> Aramex
>> 19 Feb 2020 - Shipment will be released once below customs charges are
>> paid
>> Duty – 2620/-
>> Penalty- 2650/-
>> Storage Charges-500/-
>>
>> I have asked the team who will be responsible for the penalty and storage
>> charges. Ronald even questioned them that we were not informed that there
>> will be applicable penalty and storage charges. As per Aramex, these
>> charges were also informed to them recently by India customs.
>>
>>
>>
>> The case has been going on since Nov and the item is milk stuck on
>> customs for so long, it's possible that it might be spoiled by now as we
>> cannot guarantee that the item was stored in a controlled temperature.
>>
>>
>>
>> Please advise on how to further assist the customer.
>>
>>
>>
>> Can we go ahead and request a refund for this?
>>
>>
>>
>> Kindly assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Sat, 4 Apr 2020 at 13:27, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> The case has been going on since Nov and the item is milk stuck on
>> customs for so long, it's possible that it might be spoiled by now as we
>> cannot guarantee that the item was stored in a controlled temperature.
>>
>>
>>
>> Please advise on how to further assist the customer.
>>
>>
>>
>> Can we go ahead and request a refund for this?
>>
>>
>>
>> Kindly assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Tue, 31 Mar 2020 at 12:29, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello Shinette and Ekta,
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Mon, 30 Mar 2020 at 11:56, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Please assist urgently. The case is since November.
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>>
>>
>> On Fri, 27 Mar 2020 at 18:14, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> This case has been going since November and up until now we do not have a
>> clear resolution for this.
>>
>>
>>
>> Here's a timeline of what happened on the case.
>>
>>
>>
>> 24-Nov-2019 - Purchased date
>> 27 Nov 2019 - KYC details needed
>> 28 Nov 2019 - customs clearance
>> 10 Dec 2019 - Shipment update: NEED KYC FOR CBE FILING PURPOSE
>> 03 Jan 2020 - Shipment confiscated by customs authorities (address on the
>> order is different from the address on the customer's ID)
>> 01 Feb 2020 - request letter needed for permission from customs for
>> amendment
>> 06 Feb 2020 - both letters from customer and Mumzworld were provided to
>> Aramex
>> 19 Feb 2020 - Shipment will be released once below customs charges are
>> paid
>> Duty – 2620/-
>> Penalty- 2650/-
>> Storage Charges-500/-
>>
>> I have asked the team who will be responsible for the penalty and storage
>> charges. Ronald even questioned them that we were not informed that there
>> will be applicable penalty and storage charges. As per Aramex, these
>> charges were also informed to them recently by India customs.
>>
>>
>>
>> Please assist on how to further assist the customer. As the customer is
>> now asking for refund as this has been going on for a while now.
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>>
>>
>> On Mon, 16 Mar 2020 at 22:06, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Did you contact the customer for the customs charge as this is the reply
>> we receive from the customer - No aramax team has not contacted
>>
>>
>>
>> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
>> <[email-masked]> / @Ronald Gaviola <[email-masked]> - who will
>> be responsible for the penalty and storage charges?
>>
>>
>>
>> Please assist
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>>
>>
>> On Sat, 14 Mar 2020 at 16:39, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Katrina
>>
>>
>>
>> The customer did not confirm with us of paying the related customs charge
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817435705&sdata=td%2BvQ0ou2BL5d%2F3axTO9N9zWizOLHglLVGv7UOQGdvM%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Friday, March 13, 2020 8:38 AM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Christian
>> Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> Muhamamd Ali <[email-masked]>; Hassan Chahine <[email-masked]>;
>> lastmile <[email-masked]>; Feras Alzeobi <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> @Krizette Masangkay <[email-masked]> - Were you able to contact the
>> customer about the customs fees alone?
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>>
>>
>> On Wed, 11 Mar 2020 at 15:39, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Hi Ronald,
>>
>>
>>
>> The penalty and storage charge was also informed to us recently by India
>> customs
>>
>>
>>
>> We will check if we can reduce the penalty and storage charges.
>>
>>
>>
>> For the meantime, please let us know your final instruction. Thank you
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817435705&sdata=td%2BvQ0ou2BL5d%2F3axTO9N9zWizOLHglLVGv7UOQGdvM%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> *Sent:* Wednesday, March 11, 2020 10:40 AM
>> *To:* Maria Katrina Bautista <[email-masked]>; Muhamamd Ali <
>> [email-masked]>; Krizette Masangkay <[email-masked]>; Hassan
>> Chahine <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>
>> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>; Feras Alzeobi <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Krizette,
>>
>>
>>
>> We were not informed that there will be applicable penalty and
>> storage charges. Why it is not mentioned in the beginning? We could have
>> informed the customer for the additional charges else we come up on
>> reasonable solution rather than keeping the package and attract penalty and
>> storage fees
>>
>>
>>
>> It is not worth spending more money to pay penalty, duties and storage
>> for an order worth 261 AED.
>>
>>
>>
>> Shine / Ekta - Please have someone to communicate with the customer and
>> find a closure here. Option is to let them pay the charges or we destroy
>> the package.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Mar 11, 2020 at 8:11 AM Maria Katrina Bautista <
>> [email-masked]> wrote:
>>
>> Dear Shinette and Ekta,
>>
>>
>>
>> Will the customer be responsible for the penalty and storage charges?
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>> On Tue, 10 Mar 2020 at 12:19, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Shine/Ekta
>>
>>
>>
>> Please advise on below. thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817445697&sdata=qwVdIBeSKM1ra7%2F%2BBC4W%2B7NqMmBOxhfiF8EP%2Fsy4bYA%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Tuesday, March 10, 2020 8:14 AM
>> *To:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Muhamamd Ali <
>> [email-masked]>; Christian Mendoza <[email-masked]>;
>> Michaela Manibo <[email-masked]>; customer care <
>> [email-masked]>; lastmile <[email-masked]>; Feras Alzeobi <
>> [email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Sat, 7 Mar 2020 at 18:22, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> May we know if you have contacted the customer about the customs fees?
>>
>>
>>
>> Duty – 2620/-
>>
>> Penalty- 2650/-
>>
>> Storage Charges-500/-
>>
>>
>>
>> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
>> <[email-masked]> - who will be responsible for the penalty and
>> storage charges?
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 5 Mar 2020 at 12:03, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> May we know if you have contacted the customer about the customs fees?
>>
>>
>>
>> Duty – 2620/-
>>
>> Penalty- 2650/-
>>
>> Storage Charges-500/-
>>
>>
>>
>> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
>> <[email-masked]> - who will be responsible for the penalty and
>> storage charges?
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Tue, 3 Mar 2020 at 12:11, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> May we know if you have contacted the customer about the customs fees?
>>
>>
>>
>> Duty – 2620/-
>>
>> Penalty- 2650/-
>>
>> Storage Charges-500/-
>>
>>
>>
>> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
>> <[email-masked]> - who will be responsible for the penalty and
>> storage charges?
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Tue, 25 Feb 2020 at 15:35, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Will the customer be responsible for the penalty and storage charges?
>>
>>
>>
>> The order was shipped since Nov and it took a long time to release
>> from customs.
>>
>>
>>
>> The customer is threatening to go on social media and consumer protection.
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 20 Feb 2020 at 14:26, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Maria,
>>
>>
>>
>> From our side, SMS has been sent to client since 11/29 (almost every day)
>> notifying about the KYC requirement.
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817445697&sdata=qwVdIBeSKM1ra7%2F%2BBC4W%2B7NqMmBOxhfiF8EP%2Fsy4bYA%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Thursday, February 20, 2020 8:11 AM
>> *To:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>
>> *Cc:* Feras Alzeobi <[email-masked]>; Ronald Gaviola <
>> [email-masked]>; Muhamamd Ali <[email-masked]>; Christian
>> Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Wed, 19 Feb 2020 at 18:33, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Maria
>>
>>
>>
>> I will try to check if we can investigate further and get the old email
>> communication of our India team
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817455694&sdata=edmYDzoRYpy2Rp%2FgCoGvBOeKQqPcXqCDZxfXVd%2BphV0%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Wednesday, February 19, 2020 2:23 PM
>> *To:* Shinette Grace Ochoa <[email-masked]>; Ekta Jesswani <
>> [email-masked]>; Feras Alzeobi <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Muhamamd Ali <
>> [email-masked]>; Christian Mendoza <[email-masked]>;
>> Michaela Manibo <[email-masked]>; customer care <
>> [email-masked]>; lastmile <[email-masked]>; Krizette
>> Masangkay <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Will be the customer be responsible for the penalty and storage charges?
>>
>>
>>
>> The order was shipped since Nov and it took a long time to release
>> from customs.
>>
>>
>>
>> The customer is threatening to go on social media and consumer protection.
>>
>>
>>
>> @Krizette Masangkay <[email-masked]> - As per customer, he did not
>> receive any communication from Aramex.
>>
>>
>>
>> Please assist urgently.
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>>
>>
>> On Wed, 19 Feb 2020 at 15:10, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Ms. Maria,
>>
>>
>>
>> Shipment will be released once below customs charges are paid
>>
>>
>>
>> Please confirm if this will be collected from cnee or debited from your
>> side. Thank you
>>
>>
>>
>>
>>
>> Duty – 2620/-
>>
>> Penalty- 2650/-
>>
>> Storage Charges-500/-
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817455694&sdata=edmYDzoRYpy2Rp%2FgCoGvBOeKQqPcXqCDZxfXVd%2BphV0%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Tuesday, February 18, 2020 11:33 AM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Has the order been delivered?
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Sat, 15 Feb 2020 at 12:31, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Maria,
>>
>>
>>
>> Good morning!
>>
>>
>>
>> KYC has been verified and waiting for shipment to be transferred to
>> office for delivery. Thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817465688&sdata=j2%2FyW4MUmX7U9DiA23ySU9ufvRzLLowXpONyRWoAAQs%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Krizette Masangkay
>> *Sent:* Thursday, February 13, 2020 4:46 PM
>> *To:* Maria Katrina Bautista <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* RE: Aramex 31808005471 for 600645323
>>
>>
>>
>> Dear Maria
>>
>>
>>
>> We have sent email to your customer this afternoon to confirm proceeding
>> with the clearance with the authorization.
>>
>>
>>
>> Kindly assist to push the customer from your side as well. Thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817465688&sdata=j2%2FyW4MUmX7U9DiA23ySU9ufvRzLLowXpONyRWoAAQs%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Thursday, February 13, 2020 3:07 PM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Please provide an update.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Wed, 12 Feb 2020 at 18:29, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Maria,
>>
>>
>>
>> Permission has just been received from customs to amend the address
>>
>>
>>
>> We are just waiting for the final clearance to be completed in order to
>> deliver the shipment. Thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817475684&sdata=lGFdAfuQu104QwufXpJHQQsgkB7qRXFu%2Fuc%2BN4vWHC8%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Wednesday, February 12, 2020 11:17 AM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this shipment? The customer keeps on following up.
>>
>>
>>
>> Please advise
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Mon, 10 Feb 2020 at 16:40, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Hi Katrina,
>>
>>
>>
>> I have sent a request to our India office to recheck with customs.
>>
>>
>>
>> Since it took time for the required letter to be submitted, AWB was
>> updated that it was confiscated and checking for the exact update now
>>
>>
>>
>> I will keep you posted. THnak you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817475684&sdata=lGFdAfuQu104QwufXpJHQQsgkB7qRXFu%2Fuc%2BN4vWHC8%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Monday, February 10, 2020 11:11 AM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Do we have an update on this case?
>>
>>
>>
>> May we know if the order has been delivered to the customer?
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 6 Feb 2020 at 18:15, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Hello Ronald,
>>
>>
>>
>> Noted on the letter and same has been forwarded to our customs team for
>> approval. Thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817485675&sdata=0iFRE07aWtwMvHcaTTfs3rxebcaoJLom0c%2BvSwhmWug%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> *Sent:* Thursday, February 6, 2020 11:44 AM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Maria Katrina Bautista <[email-masked]>; Shinette Grace Ochoa
>> <[email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Krizette,
>>
>>
>>
>> PFA letter. Please arrange delivery asap
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Feb 6, 2020 at 9:34 AM Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Ronald,
>>
>>
>>
>> Below is the email we got from India KYC team regarding the letter. Thank
>> you
>>
>>
>>
>> We require address proof for below delivery address.
>>
>>
>>
>> Address
>>
>> st./LMK: 366 silver oak bungalow phase 3 Cherlapally Hyderabad telengana
>> Hyderabad
>>
>> City [Attached Image]
>>
>> Hyderabad
>>
>> State
>>
>> Telangana Zip [Attached Image] 500051
>>
>>
>>
>>
>>
>> With above requested address proof we require below authorization on
>> email body from cnee end to complete KYC process/
>>
>>
>>
>>
>>
>> To,
>>
>>
>>
>> Aramex India Private Limited,
>>
>>
>>
>> Subject : Authorization for Customs clearance and applicable regulatory
>> bodies
>>
>>
>>
>>
>>
>> To whomsoever it may concern
>>
>>
>>
>>
>>
>> I/We as consignee hereby authorize Aramex India Pvt, Ltd. and its group
>> companies / agents to act as my/our agent to Custom clear my/our shipments
>> imported through Aramex India Pvt, Ltd.
>>
>> I/We further authorize Aramex India Pvt, Ltd., to make declaration and
>> file all papers including but not limited to a Bill of Entry on my/our
>> behalf based on my/our or consignor's declaration having an interest in the
>> Shipment.
>>
>>
>>
>> I further authorize Aramex India Pvt, Ltd. and its group companies /
>> agents to act as my/our agent to Custom clear my/our shipments imported
>> through Aramex India Pvt, Ltd. and to use the KYC documents for clearance
>> of my/our shipments.
>>
>>
>>
>> I/We indemnify Aramex India Pvt, Ltd. and its group companies from all
>> liabilities arising out of its conduct as our agent in this regard.
>>
>>
>>
>> The authorization shall remain valid and continue till revoked in writing
>> and acknowledged by Aramex in writing and shall cover all our shipments
>> sent by or addressed to me/our various offices/ branches in India. This
>> authorization may be produced and presented before any customs stations in
>> India as a formal authorization to your company for customs clearance of
>> our shipments by you or your authorized agents.
>>
>>
>>
>> Thanking you,
>>
>> Yours sincerely,
>>
>>
>>
>> Consignee Name
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817485675&sdata=0iFRE07aWtwMvHcaTTfs3rxebcaoJLom0c%2BvSwhmWug%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Thursday, February 6, 2020 8:45 AM
>> *To:* Ronald Gaviola <[email-masked]>
>> *Cc:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Dear Ronald,
>>
>>
>>
>> Email sent to the customer to ask if he has an ID with the matching
>> address. Awaiting response. Will get back at you shortly.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 6 Feb 2020 at 12:33, Ronald Gaviola <[email-masked]> wrote:
>>
>> @Maria Katrina Bautista <[email-masked]>
>>
>>
>>
>> Are you able to provide the customer ID matching the address?
>>
>>
>>
>> Krizette - In case ID is not available what kind of letter do you need?
>> what is the content . Let us close this issue today.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Feb 5, 2020 at 9:47 PM Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Hello Ronald,
>>
>>
>>
>> Good evening!
>>
>>
>>
>> If letter is not available, cnee needs to provide us an ID that is
>> matching the address on the AWB. Thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817495669&sdata=%2FB%2F2BNPiSjwzEWnf%2BIwq3tBHrtNBU6IlrSEvzAgqwoE%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> *Sent:* Wednesday, February 5, 2020 4:01 PM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Maria Katrina Bautista <[email-masked]>; Shinette Grace Ochoa
>> <[email-masked]>; Ekta Jesswani <[email-masked]>; Feras
>> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
>> Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hi Krizette,
>>
>>
>>
>> In this particular case, what else can we do to clear this?
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Feb 5, 2020 at 2:20 PM Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Hi Ronald,
>>
>>
>>
>> Kindly note that the letter is only being required if the consignee is
>> changing their delivery details from the original details you mentioned on
>> the AWB which we have informed your team already.
>>
>>
>>
>> If the consignee can provide us KYC Documents that is matching their ID,
>> then we will not have this issue.
>>
>>
>>
>> I will send you a separate email on the KYC Documents that you can send
>> to your India customers to avoid clearance delays in the future. Thank you
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817495669&sdata=%2FB%2F2BNPiSjwzEWnf%2BIwq3tBHrtNBU6IlrSEvzAgqwoE%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> *Sent:* Wednesday, February 5, 2020 2:13 PM
>> *To:* Maria Katrina Bautista <[email-masked]>; Krizette Masangkay <
>> [email-masked]>; Muhamamd Ali <[email-masked]>
>> *Cc:* Shinette Grace Ochoa <[email-masked]>; Ekta Jesswani <
>> [email-masked]>; Feras Alzeobi <[email-masked]>; Christian
>> Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Krizette, Ali
>>
>>
>>
>> Why do we have such issues in India? What kind of letter do you need and
>> how can we avoid this delay in the future?
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Feb 5, 2020 at 1:58 PM Maria Katrina Bautista <
>> [email-masked]> wrote:
>>
>> Hello team,
>>
>>
>>
>> May we know who can assist us in providing this request letter? The
>> customer already provided from his side.
>>
>>
>>
>> Please assist urgently as this case is going on since December.
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>> On Sat, 1 Feb 2020 at 18:02, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Dear Ronald,
>>
>>
>>
>> Are we able to provide this request letter?
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Sat, 1 Feb 2020 at 14:28, Muhamamd Ali <[email-masked]> wrote:
>>
>> Dear Maria.
>>
>>
>>
>> Below letter is from customer End. customs team also need a letter from
>> shipper (mumzworld) side advising to change in address for the same
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 02 305 8016
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817505663&sdata=K00eMCrKkeAgNTPITr7TNW4ATKM8apucrluz4xuJnVQ%3D&reserved=0>
>>
>> ------------------------------
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Friday, January 31, 2020 1:41 PM
>> *To:* Krizette Masangkay <[email-masked]>; Muhamamd Ali <
>> [email-masked]>
>> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>; Ronald Gaviola <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Dear Krizette and Muhamamd,
>>
>>
>>
>> May we know if this letter from the receiver suffice?
>>
>>
>>
>> Permission letter of request from custom department is attached
>> To custom department
>> From Pradeep Kumar Bhatnagar
>> Flat1 3 bhk b block Pims umarda UDAIPUR 313002
>>
>> Sub permission for the change of address
>> Sir please accept permission for the change of address
>> Yours sincerely
>> Pradeep Kumar Bhatnagar
>> Proof of address attached
>>
>>
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 23 Jan 2020 at 15:16, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Dear Ronald,
>>
>>
>>
>> Are we able to provide this request letter?
>>
>>
>>
>> Please advise.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Wed, 22 Jan 2020 at 14:06, Muhamamd Ali <[email-masked]> wrote:
>>
>> Dear Maria.
>>
>>
>>
>> Yes we also need a request letter from Mumzworld for permission from
>> customs for amendment
>>
>>
>>
>> Please advise
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 02 305 8016
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817505663&sdata=K00eMCrKkeAgNTPITr7TNW4ATKM8apucrluz4xuJnVQ%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Wednesday, January 22, 2020 10:00 AM
>> *To:* Muhamamd Ali <[email-masked]>; Ronald Gaviola <
>> [email-masked]>
>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>> [email-masked]>; Michaela Manibo <[email-masked]>;
>> customer care <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Dear Muhamamd,
>>
>>
>>
>> For clarification, you also need a request letter from Mumzworld for
>> permission from customs for amendment?
>>
>>
>>
>> @Ronald Gaviola <[email-masked]> - are we able to provide this
>> request letter?
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Fri, 17 Jan 2020 at 15:42, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Dear Muhamamd,
>>
>>
>>
>> For clarification, you also need a request letter from Mumzworld for
>> permission from customs for amendment?
>>
>>
>>
>> @Ronald Gaviola <[email-masked]> - are we able to provide this
>> request letter?
>>
>>
>>
>> Please assist.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Mon, 13 Jan 2020 at 19:35, Muhamamd Ali <[email-masked]> wrote:
>>
>> Dear Maria
>>
>>
>>
>> Good day,
>>
>>
>>
>> Please note below update we have received from the India team as customer
>> is asking to change the address in order to release the shipment but we
>> cannot amend from our side since the shipment is already held in India
>> customs but below is the only option to amend.
>>
>>
>>
>> *pls send us the request letter from Receiver and Sender for permission
>> from customs for amendment.*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 02 305 8016
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817515657&sdata=dTNye2yNBczh9MWtmPOHKRXKKZVjwD56Gq3JtS6Ui7I%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Saturday, January 11, 2020 10:31 AM
>> *To:* Muhamamd Ali <[email-masked]>
>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>> [email-masked]>; Michaela Manibo <[email-masked]>;
>> customer care <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> May we know the update on this case please.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 9 Jan 2020 at 15:22, Muhamamd Ali <[email-masked]> wrote:
>>
>> Hi Maria,
>>
>>
>>
>> Please note our team have already contacted the customer and the customer
>> requested to change the address and our team is currently working on it
>> with customer
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 02 305 8016
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817515657&sdata=dTNye2yNBczh9MWtmPOHKRXKKZVjwD56Gq3JtS6Ui7I%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Thursday, January 9, 2020 11:17 AM
>> *To:* Muhamamd Ali <[email-masked]>
>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>> [email-masked]>; Michaela Manibo <[email-masked]>;
>> customer care <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> May we know if the customer has been contacted?
>>
>>
>>
>> Please advise
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Wed, 8 Jan 2020 at 15:57, Muhamamd Ali <[email-masked]> wrote:
>>
>> Dear Maria.
>>
>>
>>
>> Well noted we will inform the same to our India team.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 02 305 8016
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817525652&sdata=miBsx9eyuKpcE4024q%2F8oruF4gIDhuuv9wsykXhJ5kI%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Wednesday, January 8, 2020 11:16 AM
>> *To:* Muhamamd Ali <[email-masked]>
>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>> [email-masked]>; Michaela Manibo <[email-masked]>;
>> customer care <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Please contact the customer on this #:
>>
>>
>>
>> Amendment of Mobile no, 9885175452
>> Tracking number 31808005471
>> Order no 600645323
>>
>>
>>
>> Please also update us once the customer has been contacted.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 2 Jan 2020 at 12:20, Muhamamd Ali <[email-masked]> wrote:
>>
>> Hello Maria.
>>
>>
>>
>> Our team tried contacting the customer but no response. Below are some
>> details which needs to be confirmed with customer, please inform your
>> customer if they can contact our team to clear on # Tel: +91 22 3300 3300
>>
>>
>>
>>
>>
>>
>>
>> Below details needs to be confirmed:
>>
>>
>>
>> We require address proof for below delivery address.
>>
>>
>>
>> Address
>>
>> st./LMK: 366 silver oak bungalow phase 3 Cherlapally Hyderabad telengana
>> Hyderabad
>>
>> City
>>
>> Hyderabad
>>
>> State
>>
>> Telangana Zip  500051
>>
>>
>>
>>
>>
>> With above requested address proof we require below authorization on
>> email body from cnee end to complete KYC process/
>>
>>
>>
>>
>>
>> To,
>>
>>
>>
>> Aramex India Private Limited,
>>
>>
>>
>> Subject : Authorization for Customs clearance and applicable regulatory
>> bodies
>>
>>
>>
>>
>>
>> To whomsoever it may concern
>>
>>
>>
>>
>>
>> I/We as consignee hereby authorize Aramex India Pvt, Ltd. and its group
>> companies / agents to act as my/our agent to Custom clear my/our shipments
>> imported through Aramex India Pvt, Ltd.
>>
>> I/We further authorize Aramex India Pvt, Ltd., to make declaration and
>> file all papers including but not limited to a Bill of Entry on my/our
>> behalf based on my/our or consignor's declaration having an interest in the
>> Shipment.
>>
>>
>>
>> I further authorize Aramex India Pvt, Ltd. and its group companies /
>> agents to act as my/our agent to Custom clear my/our shipments imported
>> through Aramex India Pvt, Ltd. and to use the KYC documents for clearance
>> of my/our shipments.
>>
>>
>>
>> I/We indemnify Aramex India Pvt, Ltd. and its group companies from all
>> liabilities arising out of its conduct as our agent in this regard.
>>
>>
>>
>> The authorization shall remain valid and continue till revoked in writing
>> and acknowledged by Aramex in writing and shall cover all our shipments
>> sent by or addressed to me/our various offices/ branches in India. This
>> authorization may be produced and presented before any customs stations in
>> India as a formal authorization to your company for customs clearance of
>> our shipments by you or your authorized agents.
>>
>>
>>
>> Thanking you,
>>
>> Yours sincerely,
>>
>>
>>
>> Consignee Name
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 02 305 8016
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817525652&sdata=miBsx9eyuKpcE4024q%2F8oruF4gIDhuuv9wsykXhJ5kI%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Wednesday, January 1, 2020 2:22 PM
>> *To:* Muhamamd Ali <[email-masked]>
>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>> [email-masked]>; Michaela Manibo <[email-masked]>;
>> customer care <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> The customer keeps coming back to us. The customer is now very upset and
>> wants to cancel the order and refund.
>>
>>
>>
>> Please assist urgently.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, 26 Dec 2019 at 17:43, Muhamamd Ali <[email-masked]> wrote:
>>
>> Hi Maria.
>>
>>
>>
>> Thank you for the below we have informed the team to contact and have it
>> cleared asap , we will advise you once we have an update
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 02 305 8016
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817535651&sdata=nJKCrOUUBUmPKDJwIwMCvsnFk4yBIrY%2FOdEWa3Aj9bQ%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Thursday, December 26, 2019 1:06 PM
>> *To:* Muhamamd Ali <[email-masked]>
>> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
>> [email-masked]>; Michaela Manibo <[email-masked]>;
>> customer care <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Please see alternative mobile numbers for contact is 9885175452,
>> 9885175451, 7891586226, 9636781291
>>
>>
>>
>> KYC attached:
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Please assist urgently.
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>>
>>
>> On Thu, 19 Dec 2019 at 16:24, Muhamamd Ali <[email-masked]> wrote:
>>
>> Hi Maria.
>>
>>
>>
>> Our team called 3 times but number unreachable can you provide
>> alternative number?
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Muhammad Arsalan Ali*
>>
>> Customer Success Specialist
>>
>>
>>
>> Aramex
>>
>> Direct Line: 02 305 8016
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817535651&sdata=nJKCrOUUBUmPKDJwIwMCvsnFk4yBIrY%2FOdEWa3Aj9bQ%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Thursday, December 19, 2019 12:19 PM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Muhamamd Ali <[email-masked]>; Christian Mendoza <
>> [email-masked]>; Michaela Manibo <[email-masked]>;
>> customer care <[email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> May we please request you to contact the customer? The customer is
>> sending emails everyday requesting cancellation and refund.
>>
>>
>>
>> Please assist urgently.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Wed, 18 Dec 2019 at 12:47, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Hello Katrina,
>>
>>
>>
>> Our team is continuously pushing our india office and we will let you
>> know the outcome.
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817535651&sdata=nJKCrOUUBUmPKDJwIwMCvsnFk4yBIrY%2FOdEWa3Aj9bQ%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Maria Katrina Bautista <[email-masked]>
>> *Sent:* Wednesday, December 18, 2019 8:43 AM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
>> [email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Please assist urgently.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Tue, 17 Dec 2019 at 18:09, Maria Katrina Bautista <[email-masked]>
>> wrote:
>>
>> Hello team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> The customer is following up. She already wants to cancel the order and
>> refund her money.
>>
>>
>>
>> Please see customer's email below:
>>
>>
>>
>> *Pradeep Bhatnagar
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmumzworldhelp.zendesk.com%2Fagent%2F%23%2Fusers%2F364568365540&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817545639&sdata=BsUaEu13%2FRAU0dtBDU%2B0U195jJfAFMMstLDhrqAz7QM%3D&reserved=0>*Saturday
>> 17:41
>>
>>
>>
>> I have not received my order yet and inspite of providing adhar kyc
>> documents There is no progress on the delivery, that is the reason for the
>> cancellation of the order and refund of money
>>
>>
>>
>> Please assist urgently.
>>
>> Thank you
>>
>>
>>
>>
>>
>> On Thu, 12 Dec 2019 at 15:36, Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Chris,
>>
>>
>>
>> I already asked our KYC team to call the consignee and clarify the issue.
>> Thanks
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817555634&sdata=wdC%2BcZ67PANaBEX0t4OtItzmk8%2B3YHYvafItZOx%2B1dA%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Thursday, December 12, 2019 10:56 AM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* Michaela Manibo <[email-masked]>; customer care <
>> [email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hi Krizette,
>>
>>
>>
>> SHIP TOPradeep Bhatnagar
>> 366 silver oak bungalow phase 3
>> Cherlapally Hyderabad telengana
>> Hyderabad
>> India Map
>>
>> SHIP PHONE919885175412
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Thu, Dec 12, 2019 at 10:41 AM Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Christian
>>
>>
>>
>> Can you share me the consignee contact #?
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817555634&sdata=wdC%2BcZ67PANaBEX0t4OtItzmk8%2B3YHYvafItZOx%2B1dA%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Christian Mendoza <[email-masked]>
>> *Sent:* Thursday, December 12, 2019 10:20 AM
>> *To:* Michaela Manibo <[email-masked]>
>> *Cc:* Krizette Masangkay <[email-masked]>; customer care <
>> [email-masked]>; lastmile <[email-masked]>
>> *Subject:* Re: Aramex 31808005471 for 600645323
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Customer is asking now to cancel the order.
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>>
>>
>> On Wed, Dec 11, 2019 at 9:16 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Hi Krizette,
>>
>> Yes, the customer has provided the information.
>>
>>
>>
>> Thank you!
>>
>>
>>
>>
>>
>> On Wed, Dec 11, 2019 at 8:47 AM Krizette Masangkay <[email-masked]>
>> wrote:
>>
>> Dear Michaela,
>>
>>
>>
>> Please advise on below. thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817565629&sdata=v4z9z2CYkFVbb3hm9vCGQES4zOBYMBd1GsFrbun5rRQ%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Krizette Masangkay
>> *Sent:* Tuesday, December 10, 2019 12:05 PM
>> *To:* Michaela Manibo <[email-masked]>
>> *Cc:* customer care <[email-masked]>; lastmile <
>> [email-masked]>
>> *Subject:* RE: Aramex 31808005471 for 600645323
>>
>>
>>
>> Dear Michaela,
>>
>>
>>
>> Our team has been sending SMS reminder to provide the KYC docs required
>> to clear the shipment.
>>
>>
>>
>> Please check with cnee if they already provided the required document.
>> Thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 503 0633
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7C3b6d23e99d9c46a4f18808d8048c8247%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264348817565629&sdata=v4z9z2CYkFVbb3hm9vCGQES4zOBYMBd1GsFrbun5rRQ%3D&reserved=0>
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Michaela Manibo <[email-masked]>
>> *Sent:* Tuesday, December 10, 2019 11:24 AM
>> *To:* Krizette Masangkay <[email-masked]>
>> *Cc:* customer care <[email-masked]>; lastmile <
>> [email-masked]>
>> *Subject:* Aramex 31808005471 for 600645323
>>
>>
>>
>> External email: avoid to open links or attachments unless sender is known
>> and content is relevant..
>>
>>
>>
>> Hi Team,
>>
>> Good morning.
>>
>> Please assist on the order as the customer has been following it up until
>> now.
>>
>>
>>
>> Thanks
>>
>>
>>
>>
>> --
>>
>> *Regards, *
>>
>>
>>
>>