Subject: Re: Please Deliver Today - Order No. 600830612
From: Amir Julkarnain <[email-masked]>
To: Mostafa saad <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Wed, 24 Jun 2020 17:00:24 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

As per eugene this was deleted from loading. Kindly confirm here for us to
proceed with an immediate refund.

Best Regards,

On Wed, 24 Jun 2020 at 16:34, Mostafa saad <[email-masked]> wrote:

> Hello Mary
>
> We already sent this order to returns team once we received this email
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Wed, Jun 24, 2020 at 4:20 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we asked what had happened to this shipment?
>>
>> As per Denmark, they didn't receive anything from last mile. The customer
>> is extremely furious and asking for his money back.
>>
>> There is no AWB so Empost unable to check the shipment.
>>
>> Please we need an urgent update.  He doesn't want to hang up unless
>> confirmed that he will get his money back.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, May 24, 2020 at 5:21 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Please update us up
>>>
>>> On Fri, May 15, 2020 at 10:35 AM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please update us on the cancellation, the customer wants a refund ASAP
>>>>
>>>> On Mon, May 11, 2020 at 10:15 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please update us up on the cancellation
>>>>>
>>>>> On Fri, May 8, 2020 at 12:52 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please note that the customer asked to cancel the order, and he is
>>>>>> not interested to receive the order anymore
>>>>>>
>>>>>> @Usman Abbasi <[email-masked]> @[email-masked]
>>>>>> <[email-masked]>  Please return the shipment back to us
>>>>>>
>>>>>> On Thu, May 7, 2020 at 4:11 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Kindly update on the AWB.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 7 May 2020 at 13:33, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> The customer called to follow up and needs the order urgently. He
>>>>>>>> informed to cancel the order if not delivered Today.
>>>>>>>>
>>>>>>>> Please call him too prior to delivery.
>>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]> Please share the AWB as it
>>>>>>>> is not updated in the system.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE