Subject: Re: Missing package: 200275238 // NAQEL-Road::70805057
From: Ronald Gaviola <[email-masked]>
To: Sagar Khawani <[email-masked]>, Naib Khan <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, Harshil Gupta <[email-masked]>, Ekta Jesswani <[email-masked]>, Samiya Sheikh <[email-masked]>, Asad <[email-masked]>, DXB CS <[email-masked]>, Norah Alqahtani <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Shajeeb <[email-masked]>
Date: Wed, 24 Jun 2020 16:59:18 +0400
List-Id: <ccteam.mumzworld.com>

Sagar,

None of the last mile members is copied in the initial email and no ticket
raised in zendesk also. +Naib Khan <[email-masked]>

Moving forward, we will add this now in the tracker.

Regards,
Ronald

On Wed, Jun 24, 2020 at 4:50 PM Sagar Khawani <[email-masked]> wrote:

>
>
> Eugene / Ronald
>
>
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> Is this logged in lost tracker?
>
> Need to be charge to naqel.
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> Why I can’t find in lost tracker?
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>
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> 710 dhs to be charge
>
>
>
> I refunded to customer.
>
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> Thx
>
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>
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> *From:* Sagar Khawani <[email-masked]>
> *Sent:* Wednesday, June 17, 2020 4:48 PM
> *To:* 'Taqwa Ali' <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Samiya Sheikh <
> [email-masked]>; Asad <[email-masked]>; 'DXB CS' <
> [email-masked]>; 'Norah Alqahtani' <[email-masked]>;
> Mary Anne Agapito <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* RE: Missing package: 200275238 // NAQEL-Road::70805057
>
>
>
> Send refund request in Zendesk.
>
>
>
>
>
> *From:* Taqwa Ali <[email-masked]>
> *Sent:* Wednesday, June 17, 2020 4:37 PM
> *To:* Eugene Mugisa <[email-masked]>; Sagar Khawani <
> [email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Samiya Sheikh <
> [email-masked]>; Asad <[email-masked]>; DXB CS <
> [email-masked]>; Norah Alqahtani <[email-masked]>; Mary
> Anne Agapito <[email-masked]>; customer care <[email-masked]
> >
> *Subject:* Re: Missing package: 200275238 // NAQEL-Road::70805057
>
>
>
> Dear Team
>
>
>
> Please approve the refund as the CM extremely angry because he
> received only 1 package instead of 2.
>
>
>
> The below item is missing
>
>
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> 200275238
>
> MD-7061118404817
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650338>
>
> Misioo - Ball Pit Round Medium with Balls - Graphite-90x40cm
>
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> Coste 710.64 AED
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>
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> Regards
>
> Taqwa
>
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>
>
>
> On Mon, Jun 15, 2020 at 6:39 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> This customer is very upset and wants compensation.
>
> shipment is RTO with naqel, please approve to make a replacement order now
> (no CRA yet) + compensation.
>
>
>
> Regards
>
>
>
> On Sat, Jun 13, 2020 at 4:28 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Anita,
>
>
>
> Just a gentle reminder of the above, please ensure the delivery
> without fail.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
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> On Wed, Jun 10, 2020 at 5:20 PM DXB CS <[email-masked]> wrote:
>
> Noted we will do the needful.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
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>
>
>
>
>
> *From:* Samiya Sheikh [mailto:[email-masked]]
> *Sent:* Wednesday, June 10, 2020 5:07 PM
> *To:* Norah Alqahtani <[email-masked]>; DXB CS <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Missing package: 200275238 // NAQEL-Road::70805057
>
>
>
> Hi Team,
>
>
>
> the following customer received 1 item/package. Kindly locate the 2nd
> package and update urgently.
>
>
>
> Regards
>
>