Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Wed, 24 Jun 2020 16:42:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please create a CRA to all the orders mentioned below:

The finance team is unable to process the refund unless there are CRA for
all.

Please assist. Customers keep on following up on their refunds.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]> wrote:

> Denmark,
>
> Can you create one and confirm
>
> Thx
>
> Sagar
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Friday, June 19, 2020 5:31 PM
> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Returns.fc <[email-masked]>
> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb C <
> [email-masked]>; Sagar Khawani <[email-masked]>; Amir
> Julkarnain <[email-masked]>
> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>
>
>
> Hi Team,
>
>
>
> A gentle reminder on the above.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> For this order,
>
>
>
>
> 600853022_2
>
> MMZT-1014XJ2-DOVE-L
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>
> Bravado - Original Nursing Bra - Dove Heather, L
>
>
>
> It's one of the lost shipments declared by One Click, finance needs the
> CRA in order to refund it.
>
>
>
> Please create the CRA and advise when done.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Sagar,
>
>
>
> For order -  600839184, this is under baby registry. The recipient is
> about to give birth in 2 days, thus a new order was created.
>
>
>
> The new order # was given below and it has a total value of 821.21 AED
> 600886337
>
>
>
> @Outbound.fc <[email-masked]> @Mohit Caleb
> <[email-masked]>  - please pick and pack asap when fulfilled
>
>
>
> @lastmile <[email-masked]> @Mostafa saad <[email-masked]> -
> please arrange an urgent delivery when completed
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> As mentioned in the previous email, the given order numbers were deemed
> lost by the courier.
>
>
>
> Please create the CRA as finance is asking for it in order to process the
> refund.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Ekta,
>
>
>
> For this order
>
>
>
> 5/17/2020
>
> 600853022_2
>
> 18137273
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
>
> The item is out of stock and the customer doesn't other items. The
> customer wants a credit card refund.
>
>
>
> Can I raise a refund request now or shall we wait until the investigation
> is over?
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <[email-masked]>
> wrote:
>
> Dear Shajeeb/ Danny,
>
>
>
> Good afternoon!
>
>
>
> Investigation is still going on.
>
>
>
> Once it is approved, we will let you know.
>
>
>
>
>
> *Carmella Singh *
> Account Representative
> *One Click* Delivery Services
> Mobile: +971 524758143
> Tel: +971 (0) 4 368 7011
>
> www.1click2deliver.com
>
>
>
>
>
>
>
> *From:* Danny Naik <[email-masked]>
> *Sent:* Monday, June 1, 2020 3:14 PM
> *To:* Shajeeb C <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
> [email-masked]>; Sujan Raj <[email-masked]>; Sagar
> Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Ahmed Nawaz <[email-masked]>; Diana Fontanilla <
> [email-masked]>
> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>
>
>
> Hi Carmella,
>
>
>
> Kindly confirm me on the below with the CN amount and orde details.
>
>
>
> *Regards,*
>
>
>
> *Danny Naik*
>
> Chief Accountant
>
> Mobile +971 5 222 94356
>
>
>
>
>
> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]> wrote:
>
> Hi Danny,
>
>
>
> Please issue the CN for the same ASAP.
>
> All the same will be deducted from the payments.
>
>
>
> Regards,
>
> Shajeeb
>
>
>
>
>
>
>
> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
> wrote:
>
> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
> <[email-masked]>  All theses shipments were updating on the sheet
> also please update them as lost.
>
>
>
> @Ekta Jesswani <[email-masked]> @customer care <[email-masked]> Please
> place new orders to the mentioned customers ASAP.
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please note we already applied replacement for  600858031  this order,
> please process a replacement for rest eight orders.
>
>
>
> Warm Regards,
>
> Sujan Raj,
>
> Mobile : +971506855826
>
> Email : [email-masked]
>
>
>
>
>
> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
> [email-masked]> wrote:
>
> Dears,
>
>
>
> Good day!
>
>
>
> We need your kind assistance if you can send replacement for the below  9
> Orders.
>
>
>
> We are facing an issue with this driver, who refused to report Back to
> Work and have tagged all orders as Delivered.
>
>
>
> We apologize for this inconvenience , trust that we are already doing an
> investigation internally for this.
>
>
>
> In the meantime, please let us know as Sujan already has spoken to these 9
> customers and they are expecting the package anytime soon.
>
>
>
>
>
>
>
> *Date*
>
> *Order #*
>
> *Order ID*
>
> *Driver*
>
> *Status*
>
> *Update*
>
> 5/17/2020
>
> 600853022_2
>
> 18137273
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
> 5/17/2020
>
> 600839184
>
> 18137324
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
> 5/17/2020
>
> 600853041_1
>
> 18137378
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
> 5/18/2020
>
> 600841993
>
> 18184483
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
> 5/18/2020
>
> 600849011_2
>
> 18184496
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
> 5/18/2020
>
> 600855143
>
> 18184613
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
> 5/19/2020
>
> 600848439
>
> 18231853
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Received
>
> 5/19/2020
>
> 600858031
>
> 18231897
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
> 5/19/2020
>
> 600860737_1
>
> 18231901
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
> 5/19/2020
>
> 600852648
>
> 18231928
>
> Muhammad Adeel Muhammad Fiaz
>
> Done
>
> Customer did not receive Shipments
>
>
>
>
>
> *Carmella Singh *
> Account Representative
> *One Click* Delivery Services
> Mobile: +971 524758143
> Tel: +971 (0) 4 368 7011
>
> www.1click2deliver.com
>
>
>
>