Subject: Re: Missing Items - 600777540// awb: 290083947235
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 24 Jun 2020 12:47:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer is following up and asking for a refund.

Please cancel the 5 items mentioned previously. There is already an
existing ticket for this as well  Incident #1107739

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 18, 2020 at 8:08 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> A gentle reminder on the above.
>
> Please cancel and create the CRA.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 16, 2020 at 2:50 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly note that the customer requested cancellation and refund for
>> non-delivered items.
>> Please revert back to us once the CRA is completed.
>>
>> Best regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
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>> <#m_7057730775276680582_m_-374177400904344226_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Sun, Jun 14, 2020 at 10:58 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Is the shipment has already been returned?
>>>
>>> Please create the CRA asap, the order was placed since March and the
>>> customer is extremely upset.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jun 9, 2020 at 3:47 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer called again to follow up. The courier informed that
>>>> shipment is returned
>>>>
>>>> Please check and update CRA ASAP.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 7 Jun 2020 at 18:11, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mariya,
>>>>>
>>>>> Thank you for the update.
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>>> (R3PL) <[email-masked]> - please confirm if the above
>>>>> items have been received. Please create the CRA.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 2:33 PM Mariya Christy <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> *Dear Mary,*
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please take a note that the shipment under *AWB#171083947257*
>>>>>> already returned to your KSA facility.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *No*
>>>>>>
>>>>>> *Barcode*
>>>>>>
>>>>>> *Scan Time*
>>>>>>
>>>>>> *Scan*
>>>>>>
>>>>>> *Received By*
>>>>>>
>>>>>> 1
>>>>>>
>>>>>> *171083947257*
>>>>>>
>>>>>> 23/05/2020 15:24
>>>>>>
>>>>>> Returned
>>>>>>
>>>>>> HAMZA
>>>>>>
>>>>>> 2
>>>>>>
>>>>>> *171083947268*
>>>>>>
>>>>>> 26/04/2020 00:21
>>>>>>
>>>>>> Delivered
>>>>>>
>>>>>> najla
>>>>>>
>>>>>> 3
>>>>>>
>>>>>> *171083947246*
>>>>>>
>>>>>> 26/04/2020 00:21
>>>>>>
>>>>>> Delivered
>>>>>>
>>>>>> najla
>>>>>>
>>>>>> 4
>>>>>>
>>>>>> *290083947235*
>>>>>>
>>>>>> 26/04/2020 00:21
>>>>>>
>>>>>> Delivered
>>>>>>
>>>>>> najla
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>> *MARIYA CHRISTY*
>>>>>>
>>>>>> CS Key Accounts Agent
>>>>>> Customer Service Dept.
>>>>>> Dubai - United Arab Emirates
>>>>>>
>>>>>> T
>>>>>>
>>>>>> +971 4 606 9099
>>>>>>
>>>>>>  EXT
>>>>>>
>>>>>>   4032
>>>>>>
>>>>>> M
>>>>>>
>>>>>> +971 58 954 7017
>>>>>>
>>>>>>  F
>>>>>>
>>>>>> +971 4 235 1166
>>>>>>
>>>>>> E
>>>>>>
>>>>>> [email-masked] <[email-masked]>
>>>>>>
>>>>>> <http://www.smsaexpress.com/>
>>>>>>
>>>>>> <https://www.iso.org/home.html>
>>>>>>
>>>>>> <https://www.tapaonline.org/>
>>>>>>
>>>>>> <https://www.ticsi.org/>
>>>>>>
>>>>>> <https://sa.greatplacetowork.com/en/>
>>>>>>
>>>>>> <http://www.facebook.com/SMSAExpress>
>>>>>>
>>>>>> <http://twitter.com/SMSAExpress>
>>>>>>
>>>>>> <http://www.instagram.com/SMSAExpress>
>>>>>>
>>>>>> <https://www.linkedin.com/company/smsaexpress/>
>>>>>>
>>>>>> [image: Description: Description: Please consider the environment
>>>>>> before printing this email]
>>>>>>
>>>>>>
>>>>>>
>>>>>> This e-mail contains confidential information or
>>>>>> information belonging to SMSA Express and is intended solely for
>>>>>> the addressees. The unauthorized disclosure, use, dissemination or copying
>>>>>> (either whole or partial) of this e-mail, or any information it contains,
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>>>>>> e-mail, please delete it immediately from your system and notify the sender
>>>>>> of the wrong delivery and the mail deletion.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>> *Sent:* Sunday, 07 June, 2020 1:42 PM
>>>>>> *To:* Mariya Christy
>>>>>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>>>>>> *Subject:* Missing Items - 600777540// awb: 290083947235
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Mariya,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the customer, the below are missing items and she only
>>>>>> received 3 boxes out of 4 boxes.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600777540
>>>>>>
>>>>>> TT-24600-C
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=490179>
>>>>>>
>>>>>> PJ Masks - Dress Up Set Catboy - Blue
>>>>>>
>>>>>>
>>>>>> 600777540
>>>>>>
>>>>>> TT-21301
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=693194>
>>>>>>
>>>>>> PJMASKS - Coloring and Activity Backpack
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600777540
>>>>>>
>>>>>> BBL-30100929
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108697>
>>>>>>
>>>>>> Water Wipes - Sensitive Facial Wipes 25's
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600777540
>>>>>>
>>>>>> SMG-Z028012170-4-5
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=455062>
>>>>>>
>>>>>> Zoggs - Deep Sea Bobin Swim Jacket - Blue, 4-5Y
>>>>>>
>>>>>>
>>>>>> 600777540
>>>>>>
>>>>>> BNDL-TC-B-Y10872-2
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=622074>
>>>>>>
>>>>>> Mickey Mouse 3-in-1 Potty Training + Soft Potty Ring
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and advise. Thank you
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>
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>>
>