Subject: Re: Urgent Delivery - Order No. 600842583_2
From: Mostafa saad <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Amir Julkarnain <[email-masked]>, Mostafa Said <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>
Date: Wed, 24 Jun 2020 11:50:19 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mohamed

I will send the liability names to basha to proceed.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Wed, Jun 24, 2020 at 11:46 AM Mohamed Magdy <[email-masked]>
wrote:

> @Mostafa saad <[email-masked]> ..Please add it on the tracker
>
> @Hussain Firoz Miyagamwala <[email-masked]> ....Please proceed
> with the CRA
>
> On Wed, Jun 24, 2020 at 11:45 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Hussain
>>
>> Lost on lost Maile team
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Wed, Jun 24, 2020 at 11:25 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> @Sagar Khawani <[email-masked]> Please confirm here.
>>> Amount 671 AED
>>>
>>> As per @Mostafa Said <[email-masked]> This is marked as lost.
>>>
>>>
>>>
>>> On Tue, Jun 23, 2020 at 4:02 PM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> ++ @Hussain Firoz Miyagamwala <[email-masked]>  , please
>>>> generate cra
>>>>
>>>> On Wed, 10 Jun 2020 at 09:27, Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>>> ++ @Sagar Khawani <[email-masked]>
>>>>>
>>>>> On Thu, 4 Jun 2020 at 13:14, Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Confirm.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 12:59 PM Amir Julkarnain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Mostafa,
>>>>>>>
>>>>>>> The customer wanted a refund , please confirm if we will mar this as
>>>>>>> lost shipment.
>>>>>>>
>>>>>>> Best regards
>>>>>>> Amir
>>>>>>>
>>>>>>> On Sun, 31 May 2020 at 15:50, Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Amir
>>>>>>>>
>>>>>>>> Please palace new order
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 31, 2020 at 3:17 PM Amir Julkarnain <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Mostafa saad <[email-masked]> ,
>>>>>>>>>
>>>>>>>>> Please check and update.
>>>>>>>>>
>>>>>>>>> Best,
>>>>>>>>> Amir
>>>>>>>>>
>>>>>>>>> On Thu, 28 May 2020 at 09:58, Umang Mehrotra <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Amir,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> This is not received in the WH as of now.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mostafa: Please look into it.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Umang Mehrotra
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Thursday, May 28, 2020 9:55 AM
>>>>>>>>>> *To:* Mostafa saad <[email-masked]>; Umang Mehrotra <
>>>>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>>>>> *Cc:* Returns.fc <[email-masked]>; Hyacinth Joyce <
>>>>>>>>>> [email-masked]>; Hammad <[email-masked]>; Farooq <
>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>>>> Mugisa <[email-masked]>; customer care <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Subject:* Re: Urgent Delivery - Order No. 600842583_2
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Any update on this? we need to give feedback to the customer.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, 27 May 2020 at 08:51, Amir Julkarnain <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please update us on this? Customer is following up.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 26 May 2020 at 10:58, Amir Julkarnain <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Any update on this?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, 25 May 2020 at 11:33, Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> @Denmark A <[email-masked]>  Please check and proceed.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>>
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, May 25, 2020 at 10:30 AM Amir Julkarnain <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Any update on this?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, 22 May 2020 at 10:38, Amir Julkarnain <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Any udpate on this shipment? 600842583_2
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 16 May 2020 at 11:13, Farooq <[email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Mostafa - Kindly hold the shipment back , Since it is
>>>>>>>>>> cancelled and still your warehouse.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>>>>>>>
>>>>>>>>>> [email-masked] | +971504330629
>>>>>>>>>>
>>>>>>>>>> [image:
>>>>>>>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>>>>>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1,
>>>>>>>>>> Dubai, UAE.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> ------------------------------
>>>>>>>>>>
>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>> *Sent:* Saturday, May 16, 2020 11:09 AM
>>>>>>>>>> *To:* Farooq <[email-masked]>; Hammad <[email-masked]>;
>>>>>>>>>> Mostafa saad <[email-masked]>; Returns.fc <
>>>>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>>>>> *Cc:* lastmile <[email-masked]>; Eugene Mugisa <
>>>>>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>>>>>> *Subject:* Re: Urgent Delivery - Order No. 600842583_2
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer just called to follow up and requested to cancel the
>>>>>>>>>> order due to delay.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please return the shipment to our wh asap.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Returns.fc <[email-masked]> Once shipment is
>>>>>>>>>> received please update CRA to proceed with refund.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>>
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 16 May 2020 at 09:56, Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Hyacinth
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Order completely picked, packed and loaded with ( Jeebly ) and
>>>>>>>>>> it  will deliver to the customer tomorrow
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>>
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, May 16, 2020 at 9:54 AM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer called to follow up and is very upset. She received
>>>>>>>>>> a notification that the order has been shipped on 11th of May.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On the system shows shipped to Jeebly but without an AWB.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please check and update. The customer will cancel the order if
>>>>>>>>>> not delivered Today as the item is urgently needed.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>>
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Amir Hussain Julkarnain*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Junior Team Leader
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>
> --
>
>