Subject: Re: Order #600876524 // Sku :PCG-59511 // Name :Viga Doll Cradle // Damaged
From: Mohamed Magdy <[email-masked]>
To: Sweet Pea Kids <[email-masked]>
Cc: Denmark A <[email-masked]>, Katrina Gray <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Wed, 24 Jun 2020 10:40:00 +0400
List-Id: <ccteam.mumzworld.com>

Hello Sweet,

Please note that we have picked the item from your end with the box in good
condition but yet the item inside is not in the perfect condition.

Thanks

On Wed, Jun 24, 2020 at 10:36 AM Sweet Pea Kids <[email-masked]> wrote:

> Team,
>
> Can we get an answer on this please?
> Item is now back with us but, as mentioned this was not sent out in an
> open package or damaged.
>
> Nikki
>
> On Sun, Jun 21, 2020 at 10:56 AM Sweet Pea Kids <[email-masked]> wrote:
>
>> Hello,
>>
>> This was the last item in stock for this product and we can
>> guarantee 100% that we do not send out open boxes ever & we would not ever
>> expect the driver to accept an open box or Mumzword team to ship out anopen
>> box.
>>
>> This was clearly damaged once we handed it over.  Please investigate & we
>> will require payment for this.
>>
>> As an alternative we can suggest this similar item & price to the
>> customer - https://www.mumzworld.com/en/viga-doll-cradle-1 // please
>> raise a new PO for this item if required.
>>
>> Nikki
>>
>> On Sun, Jun 21, 2020 at 9:34 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>> Return Reason:received_damaged_not_as_new
>>> Comments :I would like to receive the new one. The one you delivered
>>> came in an opened box and was damaged inside.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>
>>
>> --
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>>
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>>
>>
>>
>
> --
> __________________________________________________________
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