Subject: Re: Order #600876524 // Sku :PCG-59511 // Name :Viga Doll Cradle // Damaged
From: Sweet Pea Kids <[email-masked]>
To: Denmark A <[email-masked]>, Katrina Gray <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Wed, 24 Jun 2020 10:35:53 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Can we get an answer on this please?
Item is now back with us but, as mentioned this was not sent out in an open
package or damaged.

Nikki

On Sun, Jun 21, 2020 at 10:56 AM Sweet Pea Kids <[email-masked]> wrote:

> Hello,
>
> This was the last item in stock for this product and we can guarantee 100%
> that we do not send out open boxes ever & we would not ever expect the
> driver to accept an open box or Mumzword team to ship out anopen box.
>
> This was clearly damaged once we handed it over.  Please investigate & we
> will require payment for this.
>
> As an alternative we can suggest this similar item & price to the customer
> - https://www.mumzworld.com/en/viga-doll-cradle-1 // please raise a new
> PO for this item if required.
>
> Nikki
>
> On Sun, Jun 21, 2020 at 9:34 AM Denmark A <[email-masked]> wrote:
>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>> Return Reason:received_damaged_not_as_new
>> Comments :I would like to receive the new one. The one you delivered came
>> in an opened box and was damaged inside.
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>
>
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