Subject: RE: MISSING PACKAGES# 700236583_2 /AWB: JB258676
From: <[email-masked]>
To: "'Outbound.fc'" <[email-masked]>, "'lastmile'" <[email-masked]>
Cc: "'Eugene Mugisa'" <[email-masked]>, "'Asad'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Amir Julkarnain'" <[email-masked]>, "'Shady Elgendy'" <[email-masked]>
Date: Wed, 24 Jun 2020 09:46:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Outbound.fc and  <mailto:[email-masked]> @lastmile

This is a reoccurring issue where we have a missing item case and we have to go in loops for get a solution.

The order was packed in 2 boxes as per OB team.

LM received 1 box and jeebly delivered it.

Please advise what is the next step since we were already advised this was packed properly according to CCTV ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Naib Khan <[email-masked]> 
Sent: Saturday, June 13, 2020 9:34 PM
To: Anas nazzal <[email-masked]>
Cc: Farooq <[email-masked]>; Outbound.fc <[email-masked]>; Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>; Mostafa saad <[email-masked]>; mohit <[email-masked]>; Pavankumar A <[email-masked]>; lastmile <[email-masked]>; customer care <[email-masked]>; Taiba <[email-masked]>
Subject: Re: MISSING PACKAGES# 700236583_2 /AWB: JB258676

+Mostafa saad <mailto:[email-masked]>  

please share your feedback regarding the missing box.

 

Regards.

Naib

 

On Sat, 13 Jun 2020 at 17:42, Anas nazzal <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Kindly do the needful as the customer keeps calling to follow up. 

Best Regards,

Anas Nazzal 

 <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> 

Virus-free.  <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> www.avast.com 

On Thu, Jun 11, 2020 at 10:06 AM Taqwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Dear Naib

Kindly update, the CM keeps following up 

Regards

Taqwa 

On Wed, Jun 10, 2020 at 7:27 PM Farooq <[email-masked] <mailto:[email-masked]> > wrote:

Hello Naib -  Comments as below. 

JB252824    -   Received short Pcs was returned back next day as per SLA 

 

JB258676     Was delivered to Customer 1 Pcs as we received only as per AWB 

 

 

 

Best Regards , 

    

Muhammad Farooq Javed 
Operations Manager

 <http://www.jeebly.com/> 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> JEEBLY LLC

 <http://www.jeebly.com/> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

 <http://www.jeebly.com/> Dubai | United Arab Emirates

 <http://www.jeebly.com/> t: +971 800 533259

 <http://www.jeebly.com/> m: +971 504330629

 <http://www.jeebly.com/> e: [email-masked]

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> www.jeebly.com

 <http://www.jeebly.com/>               

 

 

 

 

 

 

 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> 
  _____  

 <http://www.jeebly.com/> From: Naib Khan <[email-masked]>
Sent: Wednesday, June 10, 2020 8:13 PM
To: Taqwa Ali <[email-masked]>; Taiba <[email-masked]>
Cc: Pavankumar A <[email-masked]>; lastmile <[email-masked]>; Samiya Sheikh <[email-masked]>; mohit <[email-masked]>; Outbound.fc <[email-masked]>; Farooq <[email-masked]>; Vipin Raj <[email-masked]>; Syed Yakoob <[email-masked]>; customer care <[email-masked]>; Anas nazzal <[email-masked]>; Mostafa saad <[email-masked]>
Subject: Re: MISSING PACKAGES# 700236583_2 /AWB: JB258676 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Hi Farooq, 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Need your feedback on the status of the below AWB.

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> 700236583_2 -  JB252824  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> 700236583_2  -  JB258676  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Regards. 

 <http://www.jeebly.com/> Naib

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Wed, 10 Jun 2020 at 18:57, Taqwa Ali <[email-masked]> wrote:

 <http://www.jeebly.com/> Dear Team  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Please update 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Regards

 <http://www.jeebly.com/> Taqwa 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Wed, Jun 10, 2020 at 4:57 PM Taqwa Ali <[email-masked]> wrote:

 <http://www.jeebly.com/> Dear Team  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Kindly assist 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> The CM keeps following and no update yet. 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Regards

 <http://www.jeebly.com/> Taqwa

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Tue, Jun 9, 2020 at 9:39 AM Syed Yakoob <[email-masked]> wrote:

 <http://www.jeebly.com/> Hello Samiya,

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> I have gone through with CCTV footage. All were packed correctly. @lastmile @Pavankumar A both packages were kept in the sorting area on the same pallet. Please check from your end.

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Best Regards,

 <http://www.jeebly.com/> 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> ᐧ

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Sun, 7 Jun 2020 at 12:46, Samiya Sheikh <[email-masked]> wrote:

 <http://www.jeebly.com/> Hi Team, 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Please update urgently. the customer is following up daily.

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Regards 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Sat, Jun 6, 2020 at 4:23 PM mohit <[email-masked]> wrote:

 <http://www.jeebly.com/> +syed

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Kindly review this in CCTV 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Sent from my Samsung Galaxy smartphone.

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> -------- Original message --------

 <http://www.jeebly.com/> From: Mostafa saad <[email-masked]> 

 <http://www.jeebly.com/> Date: 06/06/2020 16:04 (GMT+04:00) 

 <http://www.jeebly.com/> To: Mohit Caleb <[email-masked]> 

 <http://www.jeebly.com/> Cc: Samiya Sheikh <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Farooq <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]> 

 <http://www.jeebly.com/> Subject: Re: MISSING PACKAGES# 700236583_2 /AWB: JB258676 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Hello Mohit 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> We have received only  one box 

 <http://www.jeebly.com/> 

 <http://www.jeebly.com/> Regards  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Mostafa Saad 

 <http://www.jeebly.com/> LM Supervisor at Mumzworld  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Sat, Jun 6, 2020 at 1:32 PM Mohit Caleb <[email-masked]> wrote:

 <http://www.jeebly.com/> @Mostafa saad 

Kindly check & update here order was packed in two packages

 <http://www.jeebly.com/> ᐧ

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Sat, Jun 6, 2020 at 10:21 AM Samiya Sheikh <[email-masked]> wrote:

 <http://www.jeebly.com/> Hi Team, 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Kindly update and confirm. We need  an urgent update here.  please update MD-235465.

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Regards 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Tue, Jun 2, 2020 at 5:06 PM Anas nazzal <[email-masked]> wrote:

 <http://www.jeebly.com/> Dear TEam, 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Kindly assist with the below customer as she called again to follow up.

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Best Regards, 

 <http://www.jeebly.com/> Anas Nazzal

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> On Sat, May 30, 2020 at 1:20 PM Farooq <[email-masked]> wrote:

 <http://www.jeebly.com/> Hi , We received only 1 Package 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Best Regards , 

 <http://www.jeebly.com/>     

 <http://www.jeebly.com/> Muhammad Farooq Javed 
Operations Manager

 <http://www.jeebly.com/> 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> JEEBLY LLC

 <http://www.jeebly.com/> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

 <http://www.jeebly.com/> Dubai | United Arab Emirates

 <http://www.jeebly.com/> t: +971 800 533259

 <http://www.jeebly.com/> m: +971 504330629

 <http://www.jeebly.com/> e: [email-masked]

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> www.jeebly.com

 <http://www.jeebly.com/>               

 

 

 

 

 

 

 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> 
  _____  

 <http://www.jeebly.com/> From: Taqwa Ali <[email-masked]>
Sent: Saturday, May 30, 2020 1:17 PM
To: Mohit Caleb <[email-masked]>; Vipin Raj <[email-masked]>; Syed Yakoob <[email-masked]>; Farooq <[email-masked]>
Cc: Outbound.fc <[email-masked]>; customer care <[email-masked]>; Mostafa saad <[email-masked]>
Subject: MISSING PACKAGES# 700236583_2 /AWB: JB258676 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Dear Team  

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Kindly assist

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> CM received only 1 package instead of 2 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> Missing item 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> MD-235465

 <http://www.jeebly.com/> SkipHop Moby Smart Sling 3-Stage Tub

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> 
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 <http://www.jeebly.com/> SHIP AREA 

 <http://www.jeebly.com/> SHIP PHONE971502222574

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 <http://www.jeebly.com/> Regards

 <http://www.jeebly.com/> Taqwa

 <http://www.jeebly.com/> 

 <http://www.jeebly.com/>  

 <http://www.jeebly.com/> -- 

 <http://www.jeebly.com/> 

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 <http://www.jeebly.com/> 

 <http://www.jeebly.com/> Virus-free. www.avast.com 

 <http://www.jeebly.com/>