Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
From: Ronald Gaviola <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 23 Jun 2020 17:04:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

Could you please call this customer 200285516_2. They might have the
package for 100151236.

Regards,
Ronald

On Tue, Jun 23, 2020 at 10:10 AM <[email-masked]> wrote:

> Hi @lastmile <[email-masked]>,
>
> Please advise.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Tuesday, June 23, 2020 12:50 AM
> *To:* [email-masked]; [email-masked]
> *Cc:* [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]
> *Subject:* Re: Order 100151236 // DHL-Express::4712002116 << Reference
> ID: 58825343 >>
>
>
>
> Hi Ronald,
>
>
>
> Good day.
>
>
>
> My sincere apologies for the late response.
>
>
>
> This shipment was not handed over to DHL. The waybill was generated but
> the physical shipment was not handed over.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
>
>
> Best Regards,
>
>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: Order 100151236 // DHL-Express::4712002116
> >> Sent: Sat, 20 Jun 2020 16:17:53 UTC+04:00
> >>
> >>
>
> Khalid +ae.mumzworld <[email-masked]>
>
>
> >>
>
> Since we are not getting an update we will consider this shipment as lost.
>
>
> >>
>
>
> >>
>
>
> >>
>
>
> >>
>
> Regards,
>
> Ronald
>
>
> >>
>
>
> >>
>
> On Sat, Jun 20, 2020 at 2:21 PM Mary Anne Agapito <[email-masked]>
> wrote:
> >>
>
> Hi Team,
>
>
> >>
>
> May we have an update on this shipment?
>
>
> >>
>
> The customer is extremely furious. As per her, she contacted DHL and the
> shipment is not with them.
>
>
> >>
>
> Please clarify. We need an urgent update. The customer has been following
> up several times.
>
>
> >>
>
> Thank you
>
> Warm Regards,
>
>
> *>> *
>
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
>
> >>
>
>
> >>
>
> On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked]>
> wrote:
> >>
>
> Hi Team,
>
>
> >>
>
> Kindly assist urgently.
>
>
> >>
>
> Regards
>
>
> >>
>
> On Fri, Jun 19, 2020 at 9:19 AM <[email-masked]> wrote:
> >>
>
> Hi @Ronald Gaviola <[email-masked]>,
>
> Any updates ?
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> >> Customer Care Representative
> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> [[:removedImage(image001.png):]]
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> >> *Sent:* Wednesday, June 17, 2020 3:44 PM
> >> *To:* Samiya Sheikh <[email-masked]>; ae.mumzworld <
> [email-masked]>
> >> *Cc:* Eugene Mugisa <[email-masked]>; Pankaj Mahey <
> [email-masked]>; customer care <[email-masked]>
> >> *Subject:* Re: Order 100151236 // DHL-Express::4712002116
>
>
>
> +ae.mumzworld <[email-masked]> Khalid
>
>
>
> Please advise as to why the shipment is not moving.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Kindly update urgently @Ronald Gaviola <[email-masked]>
>
>
>
> Regards
>
>
>
> On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Kindly update the status of this shipment urgently. no update since May
> 23rd.
>
>
>
> [[:removedImage(image003.png):]]
>
>
>
> Regards
>
>
>
>
>
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