Subject: RE: Product return - UAE - Order #600841970
From: Eugene Mugisa <[email-masked]>
To: [email-masked], "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Reimil Alejandro <[email-masked]>, Asad <[email-masked]>
Date: Tue, 23 Jun 2020 16:52:00 +0400
List-Id: <ccteam.mumzworld.com>

+ @'Mostafa saad' <[email-masked]>

Best,

Eugene.

*From:* [email-masked] <[email-masked]>
*Sent:* Tuesday, June 23, 2020 4:36 PM
*To:* 'Alina D'Souza' <[email-masked]>
*Cc:* 'Ekta Jesswani' <[email-masked]>; 'Mostafa saad' <
[email-masked]>; 'customer care' <[email-masked]>; '<Reimil
Alejandro >' <[email-masked]>; 'Asad' <[email-masked]>; 'Eugene
Mugisa' <[email-masked]>
*Subject:* RE: Product return - UAE - Order #600841970

+Eugene.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

*From:* Alina D'Souza <[email-masked]>
*Sent:* Tuesday, June 23, 2020 4:21 PM
*To:* Radwa Ali <[email-masked]>
*Cc:* Ekta Jesswani <[email-masked]>; Mostafa saad <
[email-masked]>; customer care <[email-masked]>; <Reimil
Alejandro > <[email-masked]>; Asad <[email-masked]>
*Subject:* Re: Product return - UAE - Order #600841970

Hi Mostafa / Eugene,

Please advise that the below item was requested to cancel and yet delivered

We need to collect the item and its already cancelled on NS

Cannot raise A CRA, Please arrange collection

Regards,

Alina

On Tue, Jun 23, 2020 at 4:14 PM <[email-masked]> wrote:

Hi @Alina D'Souza <[email-masked]>@Mostafa saad
<[email-masked]>@Ekta Jesswani <[email-masked]>,

Please advise who will collect this item ? as the case is pending in my bin
with no updates.

This is an item that the customer received even though it is closed on NS.

Returns team has advised they can’t create CRA for an item that was not
delivered. (On the system)

Can you please advise who will arrange pick up ?

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

*From:* Radwa Ali <[email-masked]>
*Sent:* Thursday, June 18, 2020 8:03 AM
*To:* Alina D'Souza <[email-masked]>; Ekta Jesswani <[email-masked]
>
*Cc:* customer care <[email-masked]>; <Reimil Alejandro > <
[email-masked]>; Mostafa saad <[email-masked]>; Asad <
[email-masked]>
*Subject:* Re: Product return - UAE - Order #600841970

Hi Alina and Ekta,

Please check and advise as this has been pending in my bin when it is for a
return with no update.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Jun 11, 2020 at 1:13 PM Radwa Ali <[email-masked]> wrote:

Hi All,

Is this picked up ?

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Jun 1, 2020 at 9:54 AM Radwa Ali <[email-masked]> wrote:

Hi All,

Any updates ?

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, May 27, 2020 at 2:12 PM <[email-masked]> wrote:

Hi @Reimil Alejandro <[email-masked]>
<[email-masked]%3E>,

Please cancel the item on NS as the customer still received the package.

@Mostafa saad <[email-masked]>

Please arrange collection  as the item does not appear shipped on the
system and we can’t create CRA for it as per Alina.

Best Regards,

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE