Subject: RE: SO # 100132217_2 - 5666692219
From: <[email-masked]>
To: "'Ahmed Irfan'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Cc: "'Mary Anne Agapito'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>, "'Taqwa Ali'" <[email-masked]>, "'KSA Lastmile'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Yaseen Shaqra'" <[email-masked]>
Date: Tue, 23 Jun 2020 12:27:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Hussain Firoz Miyagamwala

Please create an additional CRA for the below items as we need to refund ASAP.

The customer keeps following up and he is very upset.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Ahmed Irfan <[email-masked]> 
Sent: Monday, June 22, 2020 6:07 PM
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>; Zubair Wahid <[email-masked]>; Taqwa Ali <[email-masked]>; KSA Lastmile <[email-masked]>; customer care <[email-masked]>; Eugene Mugisa <[email-masked]>; Yaseen Shaqra <[email-masked]>
Subject: Re: SO # 100132217_2 - 5666692219

Confirmed please proceed

On Sun, Jun 21, 2020 at 3:47 PM Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> > wrote:

@Zubair Wahid <mailto:[email-masked]>  @Ahmed Irfan <mailto:[email-masked]>  Please check and confirm

  <https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ> 

 

On Sun, Jun 21, 2020 at 8:17 AM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Zubair and Hussain,

The CRA created for this order is incomplete. (CRAKTM6082)

Please create additional CRA for the items mentioned below

100132217_2

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448361> KSA-AIP-219224

Tommee Tippee - Sangenic Tec Cassette Tub - White

100132217_2

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=299159> HDC-8901138819262

Himalaya Herbals - Baby Care Gift Pack

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk> 

 

On Mon, Jun 15, 2020 at 7:03 PM Zubair Wahid <[email-masked] <mailto:[email-masked]> > wrote:

The order has been cancelled

On Mon, Jun 15, 2020 at 5:50 PM Mahmoud Omar <[email-masked] <mailto:[email-masked]> > wrote:

Hi , 

We will do the necessary . 

Regards , 

From: Taqwa Ali [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, June 15, 2020 5:43 PM
To: Mahmoud Omar
Cc: Zubair Wahid; KSA Lastmile; customer care; Eugene Mugisa; Ronald Gaviola; Abdulrahman Alafaliq; Yaseen Shaqra
Subject: Re: SO # 100132217_2 - 5666692219

Dear Mahmoud

Please cancel, and return the order as per CM request 

Regards

Taqwa 

On Wed, Jun 10, 2020 at 2:39 PM Mahmoud Omar <[email-masked] <mailto:[email-masked]> > wrote:

Hello , 

Cell phone number has been updated but shipment is pending pickup . 

Regards , 

From: Taqwa Ali [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, June 10, 2020 11:40 AM
To: Zubair Wahid
Cc: KSA Lastmile; customer care; Eugene Mugisa; Ronald Gaviola; Mahmoud Omar; Abdulrahman Alafaliq; Yaseen Shaqra
Subject: Re: SO # 100132217_2 - 5666692219

Dear Team 

Kindly contact the CM on this number : 00966500099215

please dispatch the order urgently 

Regards

Taqwa 

On Wed, Jun 10, 2020 at 12:26 PM Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Please make sure to hand over the shipment to barq today, as the customer is waiting for the shipment since 09.04.2020

@KSA Lastmile <mailto:[email-masked]>  @Zubair Wahid <mailto:[email-masked]>  Please do the needful at the soonest 

@Mahmoud Omar <mailto:[email-masked]>  @Abdulrahman Alafaliq <mailto:[email-masked]>  Please make sure to deliver the shipment ASAP once you receive the shipment 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE