Subject: Re: Reward Points - 600855529
From: Angeli Fontillas <[email-masked]>
To: Pradeep M <[email-masked]>, Sara Ahmed <[email-masked]>
Cc: Amr Abed <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Tue, 23 Jun 2020 10:42:48 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer is following up.

Thank you.

On Wed, 17 Jun 2020 at 19:57, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update on this please?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jun 1, 2020 at 2:37 PM Samiya Sheikh <[email-masked]> wrote:
>
>> Hi Team
>>
>> Kindly update urgently.
>>
>> Regarsd
>>
>> On Thu, May 28, 2020 at 9:47 AM Sara Ahmed <[email-masked]>
>> wrote:
>>
>>> Looping Pradeep to assist
>>>
>>> On Thu, 28 May 2020 at 08:59, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Sara and Amr,
>>>>
>>>> The customer earned 5768 points when the above order was placed,
>>>> however, when she checked her balance it's just 132.
>>>>
>>>>
>>>>
>>>> She wants to place another order with the points that she earned but
>>>> was surprised on the remaining balance.
>>>>
>>>> May we ask why?
>>>>
>>>> Please advise. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> *Sara Ahmed*
>>>
>>> Head of Technology
>>>
>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE