Subject: RE: SO#100129206_2-70792179
From: "DXB CS" <[email-masked]>
To: "'Hyacinth Joyce'" <[email-masked]>, "'KSA Lastmile'" <[email-masked]>
Cc: "'Radwa Ali'" <[email-masked]>, "'Yaseen Shaqra'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Angeli Fontillas'" <[email-masked]>
Date: Tue, 23 Jun 2020 09:19:32 +0400
List-Id: <ccteam.mumzworld.com>

Dear Joyce,

Reminder has been sent to concern team for urgent delivery . 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Monday, June 22, 2020 7:05 PM
To: DXB CS <[email-masked]>; KSA Lastmile <[email-masked]>
Cc: Radwa Ali <[email-masked]>; Yaseen Shaqra <[email-masked]>; customer care <[email-masked]>; Ronald Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>; Angeli Fontillas <[email-masked]>
Subject: Re: SO#100129206_2-70792179

Hi team,

We have been following up on this shipment for quite long and until today there is no update.

If delivery is not done, kindly return the shipment to our end on a URGENT basis. The customer is totally upset about the excessive delay in delivery.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 21 Jun 2020 at 10:46, Angeli Fontillas <[email-masked] <mailto:[email-masked]> > wrote:

Hello Team,

Customer called in to ff up, she will be leaving the country tomorrow, wants the delivery of the pending boxes today.

Thank you. 

On Sun, 21 Jun 2020 at 10:00, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear joyce,

Reminder has been sent to concern team . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, June 21, 2020 9:51 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >
Subject: Re: SO#100129206_2-70792179

Hi Team,

Kindly update about delivery.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Thu, 18 Jun 2020 at 10:17, Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi team,

Kindly advise to contact the customer too about the delivery schedule.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Thu, 18 Jun 2020 at 09:37, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Joyce,

Following up with team for delivery . 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, June 17, 2020 7:32 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >
Subject: Re: SO#100129206_2-70792179

Hi Team,

May we please prioritize the delivery of this shipment? 

The customer has called again to follow up and raised a complaint.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Wed, 17 Jun 2020 at 14:03, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Partial delivery is still pending , request has been sent to concern team . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, June 17, 2020 1:06 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >
Subject: Re: SO#100129206_2-70792179

Hi team,

As you advised earlier you have arranged a partial delivery. The customer informed that she only received 1 package.

Kindly confirm how many packages did you deliver?

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 14 Jun 2020 at 11:27, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

System shows shipments are delivered on 9th June .

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, June 14, 2020 10:50 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >
Subject: Re: SO#100129206_2-70792179

Hi Team,

 

The customer called again to follow up about the remaining packages undelivered.

The customer is very furious and informed that they will be leaving the country soon. Please arrange delivery Tomorrow otherwise she will raise a formal complaint about the delay.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Tue, 9 Jun 2020 at 13:38, 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Radwa,

As you said this is partial delivery 1 is delivered , for pending we will arrange delivery asap. 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Radwa Ali [mailto: <mailto:[email-masked]> [email-masked]] 
Sent: Tuesday, June 9, 2020 12:57 PM
To: DXB CS < <mailto:[email-masked]> [email-masked]>
Cc: Yaseen Shaqra < <mailto:[email-masked]> [email-masked]>; customer care < <mailto:[email-masked]> [email-masked]>; Ronald Gaviola < <mailto:[email-masked]> [email-masked]>; Eugene Mugisa < <mailto:[email-masked]> [email-masked]>
Subject: Re: SO#100129206_2-70792179

Hi Anita, 

Please advise what is the status here? the customer is following up again as she has received 1 out of 4 boxes.

What's the ETa for the rest of the shipments ?

 

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: Radwa <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f:1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMh> 

 

On Mon, Jun 8, 2020 at 9:54 AM 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Yaseen,

We will arrange delivery asap. 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Yaseen Shaqra [mailto: <mailto:[email-masked]> [email-masked]] 
Sent: Monday, June 8, 2020 9:43 AM
To: DXB CS < <mailto:[email-masked]> [email-masked]>
Cc: customer care < <mailto:[email-masked]> [email-masked]>; Ronald Gaviola < <mailto:[email-masked]> [email-masked]>; Eugene Mugisa < <mailto:[email-masked]> [email-masked]>
Subject: SO#100129206_2-70792179

Hi Team,

Please arrange the delivery at the soonest, the customer is upset because of the delay 

Brooke Gregory
323 Al Hamra Oasis Village Compound
Riyadh 

966568619353 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

-- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: angeli <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/1/?ui=2&ik=200e67e08e&view=fimg&th=159784c3b91cc9e8&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ8g33JqCyE7u9mAwwTP9XetI1ISnotSqBNGSXaHkC1IObtPwYS2D1AaUC082lqIe00wjkIAE18Mnh83525zeyaPtrnB3o6_5B0PPNQodz5PPI9_Ggf7sUbwrCo&sz=w442-h92&ats=1484032486185&rm=159784c3b91cc9e8&atsh=1>