Subject: Re: 100135621 - DHL-Express::4573310346 << Reference ID: 58823477 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 22:35:36 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Good day.

Destination requested to redirect this shipment, to the following address : 

TAMER LOGISTICS,ISTANBUL STREET,EXIT 18,SULAI,PO BOX 388,RIYADH ,KSAMOHAMMAD AZHARUDDIN / RaghuM +966-507037374 / +966 57 178 5104Please note : Returning,redirecting & stopping of shipments are not guaranteed services.
Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 100135621 - DHL-Express::4573310346 >> Sent: Sat, 20 Jun 2020 15:34:31 UTC+04:00 >> >>
DHL, >>Please cancel the above shipment and return ASAP >>Regards.Naib >> >>
On Fri, 29 May 2020 at 15:28, Michaela Manibo <[email-masked]> wrote: >>TEAM , >>  >> Can you check the AWB for the order, as the customer said DHL tried to deliver but it was not for the right customer.  >>  >> AS per the customer >>  >>Visitor 471647093:05 PMhiI placed my order # 100135621 on april 14th and still havent received it.DHL contacted me yesterday for delivery, and once the courier arrived, we found out that the shipment he has with the same tracking number (4573310346) i have but is not mine, it has a different customer's name and mobile number, but the same tracking as mine. so i obviously did not receive the shipment and returned it to them >> and then i called DHL customer support and they told me there's nothing they can do since the mix up is from mumzworld, and they told me to contact youwhich i did yesterday. I called your customer support multiple times and waited for almost 30 min to get to my turn, and your representative told me she doesnt have enough info as this kind of info is with the international shipping team, and she said i should wait til sunday so she can ask them and get back to me regarding my shipment.but i dont want to wait anymore, and i want to cancel my order and get my money back.   >>  >> This order needs to be delivered by Sunday.  >>  >> Please help. >>  >> Thanks >> 
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