Subject: Re: [Mumzworld.com] Re: Refund escalation - Order # 600865074
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: customer care <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Mon, 22 Jun 2020 19:25:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Kindly complete the CRA as the customer keeps calling and asking for a
refund.

Best regards,
Anas Nazzal

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On Sat, Jun 20, 2020 at 9:47 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> KIndly update the status of CRAMUMZ_DXB12513, as the customer called
> again to follow up.
>
> Best Regards,
> Anas Nazzal
>
>
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> On Thu, Jun 18, 2020 at 2:22 PM Michaela Manibo (Mumzworld Customer Care) <
> [email-masked]> wrote:
>
>> ##- Please type your reply above this line -##
>>
>> We’ve got news for you: Your ticket (1123445) has been updated. Feel free
>> to reply to this email with any questions.
>>
>> *Michaela Manibo* (Mumzworld.com)
>>
>> Jun 18, 2020, 2:22 PM GMT+4
>> *Private note*
>> Sagar Khawani <https://mumzworldhelp.zendesk.com/users/360780478193>​
>>
>> please help on this refund ASAP. customer is so angry and needs this
>> immediately.
>> threats to go authorities.
>>
>> *Michaela Manibo* (Mumzworld.com)
>>
>> Jun 18, 2020, 2:15 PM GMT+4
>> *Private note*
>>
>> *CRAMUMZ_DXB12513*
>>
>> *Anas* (Mumzworld.com)
>>
>> Jun 13, 2020, 2:20 PM GMT+4
>> *Private note*
>> 1) Order number: *600859699*
>> 2) Is the credit memo on Magento, Yes or No?:
>> 3) GC has been *created */ *deactivated: *Please assure that GC is
>> deactivated
>> 4) SKU: All
>> 5) Amount: 199.30 AED
>> 6) Refund reason: Lost shipment
>> 7) Payment method: Credit card
>> 8) Refund *before *or *after *shipping?: Before
>>
>> ​
>>
>> You are an agent. Add a comment by replying to this email or *view
>> ticket in Zendesk Support
>> <https://mumzworldhelp.zendesk.com/agent/tickets/1123445>*.
>> *Ticket #* 1123445
>> *Status* Pending
>> *Requester* Anas
>> *CCs* Sagar Khawani
>> *Group* Finance - Refund
>> *Assignee* Sagar Khawani
>> *Priority* -
>> *Type* Incident
>> *Channel* Web Form
>>
>>
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>
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