Subject: Re: Wrong Item Received SKU SBF-EZ_DP_GR - Order No. 600892919_2
From: Karthik Sankar <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Nitin Jain <[email-masked]>, customer care <[email-masked]>, Erica Jane Serrano <[email-masked]>
Date: Mon, 22 Jun 2020 17:13:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Nitin,

POMUMZ_DXB216303 this is the PO. I will arrange a collection tomorrow.

Regards,

On Mon, 22 Jun 2020 at 16:54, Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> @Nitin Jain <[email-masked]> Thank you for the update.
>
> The customer agreed to receive red color as a replacement. We have placed
> a new order for it and arranged a collection of the green bag.
>
> @Karthik Sankar <[email-masked]> New order is created -
> so 600903140
> Kindly assist to raise the PO and to receive the item within 48hrs time
> frame.
>
> The customer will travel on weekend and she needs to receive the item
> before it.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 22 Jun 2020 at 15:00, Nitin Jain <[email-masked]> wrote:
>
>> Hi Team,
>> Seems the structure changed for new stock of Green bag.
>> Is it possible to request customer to change to some other color? Black,
>> Grey, Blue, Red etc are all same as earlier version with back zip & 3
>> bottle compartments.
>> If no, we do not have stock for the old version green bag now and may
>> take  ~1 month to be back in stock.
>> Pls help to check and confirm back.
>> Thanks
>> Nitin
>>
>> On Mon, Jun 22, 2020 at 12:58 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> We have a customer who received the mentioned item differently as what
>>> is shown in the website.
>>>
>>> The bottle pockets are only 2 and there is no zipper compartment behind
>>> the bag as shown in the website. Please see the below images for
>>> your reference.
>>>
>>> Images of the item received by the customer:
>>>
>>> Images shown in our website:
>>>
>>> Kindly confirm if the item that shows in our website is available in
>>> order for us to process a replacement.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>
>>
>> --
>> Regards
>> Nitin Jain
>>
>