Subject: Re: Missing item - SO# 600820757 -GTC-26772
From: Amir Julkarnain <[email-masked]>
To: Mostafa saad <[email-masked]>, Usman Abbasi <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mary Anne Agapito <[email-masked]>, Radwa Ali <[email-masked]>
Date: Mon, 22 Jun 2020 16:22:41 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mostafa,

I spoke with Usman and they only received 1 pcs, he will be sharing the
proof. Please check this from your side this need to be sorted today.

Best Regards

On Mon, 22 Jun 2020 at 15:10, Mostafa saad <[email-masked]> wrote:

> Dears,
>
>
> Sorry for the late reply after we checked again the QC sheet we have 2
> boxes already dispatched to EM post
>
>
> @Usman Abbasi <[email-masked]>  Please share your feedback for
> this order ( 1000006544120 )
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Mon, Jun 22, 2020 at 2:29 PM Amir Julkarnain <[email-masked]>
> wrote:
>
>> +++  @Sagar Khawani <[email-masked]>
>>
>> On Mon, 22 Jun 2020 at 13:29, Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> May we have an update on this please?
>>>
>>> Customer called in to follow up and has been waiting for more than a
>>> month now wanted to talk to a manager.
>>>
>>> Please advise, we need to process the refund asap.
>>>
>>> Thank you.
>>>
>>> On Tue, 2 Jun 2020 at 14:39, Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi All,
>>>> We requested refund and it was rejected.
>>>> Please Advise ?
>>>> @Eugene Mugisa <[email-masked]>  We need your assistance here.
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, May 20, 2020 at 4:12 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Looping Sagar.
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Wed, May 20, 2020 at 9:41 AM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi All,
>>>>>> Please advise today as we need to request a refund.
>>>>>> The customer has been waiting for the past two weeks for a reply.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Mon, May 18, 2020 at 3:10 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we have an update on this, please?
>>>>>>>
>>>>>>> The customer is calling again.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 16, 2020 at 12:36 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> This is getting more confusing, hence, I need your support to
>>>>>>>> resolve the issue once and for all.
>>>>>>>>
>>>>>>>> As per Mohit, 2 boxes were given to lastmile but as per Mostafa,
>>>>>>>> they only received 1 box. This was also confirmed by Emirates post
>>>>>>>>
>>>>>>>> The customer is very upset until now, he still does not have his
>>>>>>>> order. He is constantly following up on this case.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer is threatening to file a complaint if not resolved
>>>>>>>> within this day.
>>>>>>>>
>>>>>>>> Please intervene. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito,*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, May 16, 2020 at 9:43 AM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Mohit
>>>>>>>>>
>>>>>>>>> We didn't receive 2 boxes, we just received only one box so kindly
>>>>>>>>> check again and feedback.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, May 16, 2020 at 9:16 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> May we have the latest update here, please?
>>>>>>>>>>
>>>>>>>>>> The customer is on the line again and very furious that until now
>>>>>>>>>> the pool hasn't been delivered yet.
>>>>>>>>>>
>>>>>>>>>> We have been following up on this case, we need your support. He
>>>>>>>>>> doesn't want to hang up and is asking for a manager now.
>>>>>>>>>>
>>>>>>>>>> Please let's resolve this issue once and for all.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, May 13, 2020 at 12:29 PM Shinette Grace Ochoa <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> Please urgently assist, customer received 1 out of 2 packages.
>>>>>>>>>>> She is now threatening to post on social media and complain to
>>>>>>>>>>> consumer rights.
>>>>>>>>>>>
>>>>>>>>>>> Please check and send the missing item asap.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, May 11, 2020 at 8:48 PM Mohit Caleb <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>>>>
>>>>>>>>>>>> This order was packed as two packages, kindly check your q,c
>>>>>>>>>>>> sheet for the number of boxes shipped for this shipment
>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, May 11, 2020 at 11:01 AM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer is on the phone again.
>>>>>>>>>>>>>
>>>>>>>>>>>>> May we have an update on this , please? He is very upset and
>>>>>>>>>>>>> wants confirmation today.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, May 11, 2020 at 9:29 AM Mostafa saad <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Mohit Caleb <[email-masked]>  Please share your
>>>>>>>>>>>>>> feedback.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, May 11, 2020 at 9:27 AM Radwa Ali <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>>> Please check and update us.
>>>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, May 10, 2020 at 10:40 AM Radwa Ali <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>> Please assist ASAP as the customer is following up daily
>>>>>>>>>>>>>>>> since then.
>>>>>>>>>>>>>>>> Order was created on 19th of April.
>>>>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, May 7, 2020 at 3:57 PM Radwa Ali <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>> Please check the order above as the item is missing.
>>>>>>>>>>>>>>>>> He received one box. He is really frustrated and wants the
>>>>>>>>>>>>>>>>> Pool ASAP.
>>>>>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Junior Team Leader
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE