Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Pavankumar A <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Ronald Gaviola <[email-masked]>, lastmile <[email-masked]>, Ashish Nair <[email-masked]>, KSA Lastmile <[email-masked]>, Edwin Thomas <[email-masked]>, Vipul Arora <[email-masked]>, Rajesh Dhakal <[email-masked]>, Furqan hameed <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <
Date: Mon, 22 Jun 2020 15:43:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

The subject order dispatch with DHL AWB:
5742694145

On Mon, Jun 22, 2020 at 3:19 PM Ronald Gaviola <[email-masked]> wrote:

> +lastmile <[email-masked]>
>
> +Pavankumar A <[email-masked]> - Please confirm and share the
> awb.
>
>
>
>
> Regards,
> Ronald
>
>
> On Mon, Jun 22, 2020 at 2:11 PM Mostafa Said <[email-masked]>
> wrote:
>
>> +Ronald Gaviola <[email-masked]> Order handover to you please do
>> the needful.
>>
>>
>> On Mon, Jun 22, 2020 at 2:06 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> @Ashish Nair <[email-masked]> Thank you for the update.
>>>
>>> @Mostafa Said <[email-masked]> please process to reship
>>> ASAP, replacement order is cancelled.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 22 Jun 2020 at 14:00, Ashish Nair <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please be informed that the missing balls box has been found & handed
>>>> over to Mostafa Said (Outbound).
>>>>
>>>> Regards,
>>>>
>>>> *Ashish.S.Nair*
>>>> Inventory Controller
>>>>
>>>>
>>>> *E* [email-masked]
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
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>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
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>>>>
>>>>
>>>>
>>>> On Mon, Jun 22, 2020 at 1:00 PM Edwin Thomas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mostafa
>>>>> 100162358  is still backordered , once its committed we can push the
>>>>> order to LFS
>>>>>
>>>>> On Mon, Jun 22, 2020 at 11:02 AM Mostafa Said <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> +Edwin Thomas <[email-masked]> Could you please assist in
>>>>>> pushing this order # 100162358   to LFS.
>>>>>>
>>>>>> On Mon, Jun 22, 2020 at 11:00 AM Mostafa Said <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> +Ashish Nair <[email-masked]> +Rajesh Dhakal
>>>>>>> <[email-masked]> Could you please recheck for the missing
>>>>>>> part?
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 22, 2020 at 10:57 AM Vipul Arora <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Mostafa
>>>>>>>>
>>>>>>>> Item was kept as while put away attached image for your reference.
>>>>>>>> kindly check with picker did he open bundle.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Vipul
>>>>>>>>
>>>>>>>> On Mon, Jun 22, 2020, 09:51 Mostafa Said <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> +Furqan hameed <[email-masked]> +Vipul Arora
>>>>>>>>> <[email-masked]> Please check urgently and please note that
>>>>>>>>> I and Ashish checked for the missing part but it wasn't found.
>>>>>>>>>
>>>>>>>>> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> As discussed, the customer received all the items in the
>>>>>>>>>> mentioned shipment.
>>>>>>>>>>
>>>>>>>>>> However for the below item he only received the ball pit, 600
>>>>>>>>>> balls are missing.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> MD-7061115147205
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Hyacinth,
>>>>>>>>>>>
>>>>>>>>>>> I went through the CCTV footage for packing this order and it
>>>>>>>>>>> was packed correctly in 6 packages, screenshot attached for more
>>>>>>>>>>> clarification.
>>>>>>>>>>> Also, you are saying that the customer received 6 packages, So
>>>>>>>>>>> please check what was in the packages.
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Ekta and Amir,
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly assist on the above.
>>>>>>>>>>>>
>>>>>>>>>>>> The customer called to follow up very furious and informed that
>>>>>>>>>>>> if he does not get an update about the delivery of the missing items asap,
>>>>>>>>>>>> he will create a big scene in social media.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer with the above mentioned shipment informed that
>>>>>>>>>>>>> he received the below items without the balls.
>>>>>>>>>>>>>
>>>>>>>>>>>>> 100154498_1 MD-7061115147205
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>>>>>>>>>> On our website shows:
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer confirmed too that he received 6 packages from
>>>>>>>>>>>>> UPS.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly check and advise asap.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> Edwin Thomas
>>>>> Netsuite Developer
>>>>>
>>>>
>>
>> --
>>
>>

-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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e-mail and destroy all copies of the original message. Please consider the
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