Subject: Re: Missing item - SO# 600820757 -GTC-26772
From: Mostafa saad <[email-masked]>
To: Amir Julkarnain <[email-masked]>, Usman Abbasi <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mary Anne Agapito <[email-masked]>, Radwa Ali <[email-masked]>
Date: Mon, 22 Jun 2020 15:10:26 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

Sorry for the late reply after we checked again the QC sheet we have 2
boxes already dispatched to EM post

@Usman Abbasi <[email-masked]>  Please share your feedback for
this order ( 1000006544120 )

Regards

Mostafa Saad
Last Mile  Mumzworld

On Mon, Jun 22, 2020 at 2:29 PM Amir Julkarnain <[email-masked]>
wrote:

> +++  @Sagar Khawani <[email-masked]>
>
> On Mon, 22 Jun 2020 at 13:29, Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> May we have an update on this please?
>>
>> Customer called in to follow up and has been waiting for more than a
>> month now wanted to talk to a manager.
>>
>> Please advise, we need to process the refund asap.
>>
>> Thank you.
>>
>> On Tue, 2 Jun 2020 at 14:39, Radwa Ali <[email-masked]> wrote:
>>
>>> Hi All,
>>> We requested refund and it was rejected.
>>> Please Advise ?
>>> @Eugene Mugisa <[email-masked]>  We need your assistance here.
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Wed, May 20, 2020 at 4:12 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Looping Sagar.
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, May 20, 2020 at 9:41 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi All,
>>>>> Please advise today as we need to request a refund.
>>>>> The customer has been waiting for the past two weeks for a reply.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, May 18, 2020 at 3:10 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update on this, please?
>>>>>>
>>>>>> The customer is calling again.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, May 16, 2020 at 12:36 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> This is getting more confusing, hence, I need your support to
>>>>>>> resolve the issue once and for all.
>>>>>>>
>>>>>>> As per Mohit, 2 boxes were given to lastmile but as per Mostafa,
>>>>>>> they only received 1 box. This was also confirmed by Emirates post
>>>>>>>
>>>>>>> The customer is very upset until now, he still does not have his
>>>>>>> order. He is constantly following up on this case.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer is threatening to file a complaint if not resolved
>>>>>>> within this day.
>>>>>>>
>>>>>>> Please intervene. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito,*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 16, 2020 at 9:43 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Mohit
>>>>>>>>
>>>>>>>> We didn't receive 2 boxes, we just received only one box so kindly
>>>>>>>> check again and feedback.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, May 16, 2020 at 9:16 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> May we have the latest update here, please?
>>>>>>>>>
>>>>>>>>> The customer is on the line again and very furious that until now
>>>>>>>>> the pool hasn't been delivered yet.
>>>>>>>>>
>>>>>>>>> We have been following up on this case, we need your support. He
>>>>>>>>> doesn't want to hang up and is asking for a manager now.
>>>>>>>>>
>>>>>>>>> Please let's resolve this issue once and for all.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, May 13, 2020 at 12:29 PM Shinette Grace Ochoa <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Mostafa,
>>>>>>>>>>
>>>>>>>>>> Please urgently assist, customer received 1 out of 2 packages.
>>>>>>>>>> She is now threatening to post on social media and complain to
>>>>>>>>>> consumer rights.
>>>>>>>>>>
>>>>>>>>>> Please check and send the missing item asap.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, May 11, 2020 at 8:48 PM Mohit Caleb <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>> This order was packed as two packages, kindly check your q,c
>>>>>>>>>>> sheet for the number of boxes shipped for this shipment
>>>>>>>>>>> ᐧ
>>>>>>>>>>>
>>>>>>>>>>> On Mon, May 11, 2020 at 11:01 AM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer is on the phone again.
>>>>>>>>>>>>
>>>>>>>>>>>> May we have an update on this , please? He is very upset and
>>>>>>>>>>>> wants confirmation today.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, May 11, 2020 at 9:29 AM Mostafa saad <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Mohit Caleb <[email-masked]>  Please share your
>>>>>>>>>>>>> feedback.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>
>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>>>>
>>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, May 11, 2020 at 9:27 AM Radwa Ali <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>>> Please check and update us.
>>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, May 10, 2020 at 10:40 AM Radwa Ali <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>> Please assist ASAP as the customer is following up daily
>>>>>>>>>>>>>>> since then.
>>>>>>>>>>>>>>> Order was created on 19th of April.
>>>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, May 7, 2020 at 3:57 PM Radwa Ali <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>> Please check the order above as the item is missing.
>>>>>>>>>>>>>>>> He received one box. He is really frustrated and wants the
>>>>>>>>>>>>>>>> Pool ASAP.
>>>>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>