Subject: Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen
From: Denmark A <[email-masked]>
To: Bernadette Villahermosa <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Babico Trading <[email-masked]>, Liza Nocete <[email-masked]>, customer care <[email-masked]>, "[email-masked]" <[email-masked]>, Kia <[email-masked]>, Mark Jayson Canaria <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 22 Jun 2020 15:05:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Bernadette,

Spare part received thank you.

Regards,
Den mark

On Sun, Jun 21, 2020 at 11:39 AM Bernadette Villahermosa <[email-masked]>
wrote:

> Hi Denmark,
>
>
>
> The spare is still here in the office and it will be ready for collection
> tomorrow.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, June 21, 2020 11:36 AM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Babico Trading <[email-masked]>;
> Liza Nocete <[email-masked]>; customer care <[email-masked]>;
> [email-masked]; Kia <[email-masked]>; Mark Jayson Canaria <
> [email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
> Kitchen
>
>
>
> Dear Bernadette,
>
>
>
> Thank you, if one of our drivers goes for collection today please hand
> over the spare part.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Sun, Jun 21, 2020 at 11:28 AM Alina D'Souza <[email-masked]>
> wrote:
>
> Great Thanks Bernadette.
>
>
>
> @Denmark A <[email-masked]> please arrange the collection and ship
> it to the customer.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jun 21, 2020 at 11:24 AM Bernadette Villahermosa <
> [email-masked]> wrote:
>
> Hi Alina,
>
>
>
> Good day!
>
> This is to inform you that we have now the spare part W.
>
> You may arrange the collection tomorrow.
>
>
>
> Thank you,
>
> Bernadette
>
>
>
> *From:* Bernadette Villahermosa
> *Sent:* Sunday, May 17, 2020 8:18 AM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Babico Trading <[email-masked]>;
> Liza Nocete <[email-masked]>; customer care <[email-masked]>;
> Denmark A <[email-masked]>; [email-masked]; Kia <[email-masked]>;
> Mark Jayson Canaria <[email-masked]>
> *Subject:* RE: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
> Kitchen
>
>
>
> Hi Alina,
>
>
>
> Good morning!
>
>
>
> We’ll keep you posted.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Saturday, May 16, 2020 4:46 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Babico Trading <[email-masked]>;
> Liza Nocete <[email-masked]>; customer care <[email-masked]>;
> Denmark A <[email-masked]>; [email-masked]; Kia <[email-masked]>;
> Mark Jayson Canaria <[email-masked]>
> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
> Kitchen
>
>
>
> Hi Bernadette,
>
>
>
> Customer is willing to wait for the part once received please advise
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sat, May 9, 2020 at 10:08 AM Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Ekta,
>
>
>
> Good day!
>
> At the moment, we don’t have this spare part. Kindly inform the customer
> that it may arrive approximately by 1st week of the next month.
>
> Once available, we’ll update you right away.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Ekta Jesswani <[email-masked]>
> *Sent:* Friday, May 08, 2020 2:51 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>;
> customer care <[email-masked]>; Alina D'Souza <[email-masked]>;
> Denmark A <[email-masked]>; [email-masked]; Kia <[email-masked]>;
> Mark Jayson Canaria <[email-masked]>
> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
> Kitchen
>
>
>
> Hi Bernadette,
>
>
>
> The damaged part is - part W on the manual
>
>
>
>
>
>
> Thanks
>
>
>
> Regards,
>
> Ekta
>
>
>
> On Wed, 6 May 2020 at 09:05, Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Ekta,
>
>
>
> Kind follow up. Please let us know which is the damaged part.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Ekta Jesswani <[email-masked]>
> *Sent:* Monday, May 04, 2020 12:05 AM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>;
> customer care <[email-masked]>; Alina D'Souza <[email-masked]>;
> Denmark A <[email-masked]>; [email-masked]; Kia <[email-masked]>;
> Mark Jayson Canaria <[email-masked]>
> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
> Kitchen
>
>
>
> Thanks Bernadette.
>
>
>
> We have shared the manual with the customer.
>
> Will update as soon as we receive a response.
>
>
>
> Thanks
>
>
>
> Regards,
>
> Ekta
>
>
>
> On Sun, 3 May 2020 at 09:52, Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Ekta,
>
>
>
> I am sharing you also the instruction manual so you or the client can
> easily identify which part is damaged.
>
> Please let us know  for us to proceed to the next step.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Bernadette Villahermosa
> *Sent:* Sunday, May 03, 2020 9:29 AM
> *To:* Ekta Jesswani <[email-masked]>
> *Cc:* Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>;
> customer care <[email-masked]>; Alina D'Souza <[email-masked]>;
> Denmark A <[email-masked]>; [email-masked]; Kia <[email-masked]>;
> Mark Jayson Canaria <[email-masked]>
> *Subject:* RE: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
> Kitchen
>
>
>
> Hi Ekta,
>
>
>
> Can you ask the customer to send the full image of the damaged part?
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Ekta Jesswani <[email-masked]>
> *Sent:* Saturday, May 02, 2020 11:36 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>;
> customer care <[email-masked]>; Alina D'Souza <[email-masked]>;
> Denmark A <[email-masked]>; [email-masked]; Kia <[email-masked]>;
> Mark Jayson Canaria <[email-masked]>
> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
> Kitchen
>
>
>
> Hi Bernadette,
>
>
>
> Thanks for the response.
>
>
>
> The PO number is POMUMZ_DXB185018
>
>
>
> Regards,
>
> Ekta
>
>
>
> On Sat, 2 May 2020 at 08:21, Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Ekta,
>
>
>
> Please share with us the PO number.
>
>
>
> Thanks,
>
> Bernadette
>
>
>
>
>
> -------- Original message --------
>
> From: Ekta Jesswani <[email-masked]>
>
> Date: 01/05/2020 20:53 (GMT+04:00)
>
> To: Babico Trading <[email-masked]>, April Catral <[email-masked]>
>
> Cc: Customer Care Team <[email-masked]>, Alina D'Souza <
> [email-masked]>, Denmark A <[email-masked]>, Umang Mehrotra <
> [email-masked]>
>
> Subject: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen
>
>
>
> Hi Team,
>
>
>
> The customer received the subject item damaged/defective.
>
> As per the customer - There is a fault with the kitchen and the holes are
> drilled in the wrong place making it not 100% safe. I have only discovered
> this as I have nearly completed building it.
>
>
>
>
>
>
> Please issue a replacement unit asap
>
>
>
> @Alina - Please create an immediate replacement for the customer and
> arrange a swap
>
>
>
> Thanks
>
>
>
> --
>
> *Regards, *
>
>
>
>
>
>
>
> --
>
> *Regards, *
>
>
>
>
>
>
>
> --
>
> *Regards, *
>
>
>
>
>
>
>
> --
>
> *Regards, *
>
>
>
>
>