Subject: Re: Mumzworld Order#600855826|| URGENT DELIVERY|| JB253064
From: Mostafa saad <[email-masked]>
To: Radwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Lubna Forzley <[email-masked]>, Shajeeb C <[email-masked]>, Eugene Mugisa <[email-masked]>, Taiba Jeebly <[email-masked]>, Farooq <[email-masked]>, Leena <[email-masked]>, Wasif <[email-masked]>, Abhijay Jeebly <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>, "Farrah A." <[email-masked]>, Noman Jeebly <[email-masked]>, customer care <[email-masked]>, Edel Saballa <[email-masked]>
Date: Mon, 22 Jun 2020 14:50:54 +0400
List-Id: <ccteam.mumzworld.com>

@Sagar Khawani <[email-masked]> @Shajeeb Cheriyath
<[email-masked]>  FYI

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 4, 2020 at 10:56 AM <[email-masked]> wrote:

> Hi Mostafa,
>
> New SO# 600882187
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 4, 2020 10:17 AM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Lubna Forzley <[email-masked]>; Shajeeb C <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Taiba
> Jeebly <[email-masked]>; Farooq <[email-masked]>; Leena <
> [email-masked]>; Wasif <[email-masked]>; Abhijay Jeebly <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Asad <
> [email-masked]>; Farrah A. <[email-masked]>; Noman Jeebly <
> [email-masked]>; customer care <[email-masked]>; Edel Saballa <
> [email-masked]>
> *Subject:* Re: Mumzworld Order#600855826|| URGENT DELIVERY|| JB253064
>
>
>
> @Radwa Ali <[email-masked]>  Yes Please proceed.
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Thu, Jun 4, 2020 at 9:36 AM <[email-masked]> wrote:
>
> Hi @Mostafa saad <[email-masked]>,
>
> Should we create a new order ?
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Lubna Forzley <[email-masked]>
> *Sent:* Thursday, June 4, 2020 8:43 AM
> *To:* Mostafa saad <[email-masked]>
> *Cc:* Shajeeb C <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Taiba Jeebly <[email-masked]>; Farooq <
> [email-masked]>; Leena <[email-masked]>; Wasif <[email-masked]>;
> Abhijay Jeebly <[email-masked]>; Radwa Ali <[email-masked]>;
> Ekta Jesswani <[email-masked]>; Asad <[email-masked]>; Farrah A. <
> [email-masked]>; Noman Jeebly <[email-masked]>; customer care <
> [email-masked]>; Edel Saballa <[email-masked]>
> *Subject:* Re: Mumzworld Order#600855826|| URGENT DELIVERY|| JB253064
>
>
>
> I would like to share the order number with the customer
>
> Sent from my iPhone
>
>
>
> On 4 Jun 2020, at 08:18, Mostafa saad <[email-masked]> wrote:
>
> 
>
> Helo Shajeeb
>
>
>
> Updated on the Tracker
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Wed, Jun 3, 2020 at 6:37 PM Shajeeb C <[email-masked]> wrote:
>
> Hi Taiba,
>
>
>
> Please settle the order value on priority basis.
>
>
>
> @Mostafa saad <[email-masked]> ,
>
>
>
> Kindly update the order details in the tracker.
>
>
>
> Regards,
>
> Shajeeb
>
>
>
>
>
>
>
> On Wed, Jun 3, 2020 at 3:03 PM Eugene Mugisa <[email-masked]> wrote:
>
> @Farooq <[email-masked]>
>
>
>
> We still need to understand what happened here to avoid future issues.
>
>
>
> @Radwa Ali <[email-masked]> @Ekta Jesswani <[email-masked]>
>
>
>
> Please place a new order for the customer and share the new reference.
>
>
>
> @Mostafa saad <[email-masked]> @Shajeeb Cheriyath
> <[email-masked]>
>
>
>
> Please add this on the lost tracker and charge Jeebly. 600855826
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Farooq <[email-masked]>
> *Sent:* Wednesday, June 3, 2020 2:57 PM
> *To:* Eugene Mugisa <[email-masked]>; Leena . <[email-masked]>;
> Wasif <[email-masked]>; Abhijay Jeebly <[email-masked]>
> *Cc:* Lubna Forzley <[email-masked]>; Asad <[email-masked]>;
> Farrah A. <[email-masked]>; Noman Jeebly <[email-masked]>;
> customer care <[email-masked]>
> *Subject:* Re: Mumzworld Order#600855826|| URGENT DELIVERY|| JB253064
>
>
>
> Hi Eugene -  We regret the inconvenience caused here , without delaying
> further kindly consider this as lost confirm order Value , Please share
> Share JB ref for replacement order same will be delievred ot
>
> customer on priority tomorrow.
>
>
>
> Best Regards ,
>
>
>
> *Muhammad Farooq Javed *
> Operations Manager
>
>   <http://www.jeebly.com/>
>
> *JEEBLY LLC <http://www.jeebly.com/>*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
> <http://www.jeebly.com/>
>
> Dubai | United Arab Emirates <http://www.jeebly.com/>
>
> t: +971 800 533259 <http://www.jeebly.com/>
>
> m: +971 504330629 <http://www.jeebly.com/>
>
> e: [email-masked] <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>                <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
> ------------------------------
> <http://www.jeebly.com/>
>
>
>
>
>
>
>
> *From: Eugene Mugisa <[email-masked]>Sent: Wednesday, June 3, 2020
> 2:54 PMTo: Leena . <[email-masked]>; Wasif <[email-masked]>; Farooq
> <[email-masked]>; Abhijay Jeebly <[email-masked]>Cc: Lubna Forzley
> <[email-masked]>; Asad <[email-masked]>; Farrah A.
> <[email-masked]>; Noman Jeebly <[email-masked]>; customer care
> <[email-masked]>Subject: RE: Mumzworld Order#600855826|| URGENT
> DELIVERY|| JB253064 <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> + @Farooq @'Abhijay Jeebly' <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> We need to resolve this case today. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Either Please provide POD for the delivery or we shall consider it as lost
> and place a new order for the customer. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Below are the items in the order. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> KidKraft - Sling Bookshelf Natural - Brown
> <http://www.jeebly.com/>
>
> Nuk - First Choice Learner Winnie the Pooh Bottle - White
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Best, <http://www.jeebly.com/>
>
> Eugene. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
>
>
>
> *From: Leena . <[email-masked]> Sent: Wednesday, June 3, 2020 10:51
> AMTo: Wasif <[email-masked]>Cc: Lubna Forzley <[email-masked]>;
> Farooq <[email-masked]>; Asad . <[email-masked]>; Eugene Mugisa
> <[email-masked]>; Farrah A. <[email-masked]>; Noman Jeebly
> <[email-masked]>; customer care <[email-masked]>Subject: Re:
> Mumzworld Order#600855826|| URGENT DELIVERY|| JB253064
> <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> Wasif <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> A member of your called the customer and asked about items
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> You seem to have delivered to the wrong address <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Leena  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Wed, Jun 3, 2020 at 10:14 AM Wasif <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Lubna, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Kindly find below, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>    - if it was received on May 20, why was the delivery on may 31,
>    <http://www.jeebly.com/>
>
> Due to technical issue, order was not show dispatched in the system.
> <http://www.jeebly.com/>
>
>    - If there was a technical the issue, why were we not informed cause
>    the customer is waiting. <http://www.jeebly.com/>
>
> We tried calling customer for confirmation from 22nd but was not response
> and on  31st customer confirmed, and we mark the order delivered.
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>    - Where is the product now? Can we deliver to the customer tomorrow?
>    <http://www.jeebly.com/>
>
> Order is not with us. We mark delivered as per earlier confirmation from
> customer. Kindly advise the product description we will again confirm with
> customer. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
> *Wasif Ali SyedAssistant Operation Manager <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> *JEEBLY LLC <http://www.jeebly.com/>*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
> <http://www.jeebly.com/>
>
> Dubai | United Arab Emirates <http://www.jeebly.com/>
>
> m: +971 565 057 785 <http://www.jeebly.com/>
>
> e: [email-masked] <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>                <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
> ------------------------------
> <http://www.jeebly.com/>
>
>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
>
>
>
> *From: Lubna Forzley <[email-masked]>Sent: Tuesday, June 2, 2020
> 10:15 PMTo: Farooq <[email-masked]>; Asad . <[email-masked]>; Leena
> . <[email-masked]>; Eugene Mugisa <[email-masked]>Cc: Farrah A.
> <[email-masked]>; Noman Jeebly <[email-masked]>; Wasif
> <[email-masked]>; customer care <[email-masked]>Subject: Re:
> Mumzworld Order#600855826|| URGENT DELIVERY|| JB253064
> <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> A few questions if i may <http://www.jeebly.com/>
>
>    - if it was received on May 20, why was the delivery on may 31
>    <http://www.jeebly.com/>
>    - If there was a technical issue, why were we not informed cause the
>    customer is waiting <http://www.jeebly.com/>
>    - Where is the product now? Can we deliver to the customer tomorrow?
>    <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Tue, 2 Jun 2020 at 22:06, Farooq <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> +Wasif  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Hi Farrah -  Shipment was Received on 20th May , delivery was marked on
> 31st May proof of delivery due to technical issue was not uploaded. please
> confirm Item description to verify with customer  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Best Regards ,  <http://www.jeebly.com/>
>
>      <http://www.jeebly.com/>
>
>
> *Muhammad Farooq Javed Operations Manager <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> *JEEBLY LLC <http://www.jeebly.com/>*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
> <http://www.jeebly.com/>
>
> Dubai | United Arab Emirates <http://www.jeebly.com/>
>
> t: +971 800 533259 <http://www.jeebly.com/>
>
> m: +971 504330629 <http://www.jeebly.com/>
>
> e: [email-masked] <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>                <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
> ------------------------------
> <http://www.jeebly.com/>
>
>
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>
> *From: Farrah A. <[email-masked]>Sent: Tuesday, June 2, 2020 9:05
> PMTo: Noman Jeebly <[email-masked]>; Farooq <[email-masked]>Cc:
> customer care <[email-masked]>; Lubna Forzley <[email-masked]>;
> Eugene Mugisa <[email-masked]>Subject: Mumzworld Order#600855826||
> URGENT DELIVERY|| JB253064 <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> Hello! <http://www.jeebly.com/>
>
> Hope my email finds you well, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Kindly ensure urgent delivery for the subjected order as the order was
> shipped on the 16th of May and the cst is following up closely and waiting
> for the order.  <http://www.jeebly.com/>
>
> JEEBLY: JB253064 <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Upon tracking, the status is showing that the order was delivered (to the
> wrong address) and the cst did not receive anything. Please advise the
> soonest  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>  <http://www.jeebly.com/>
>
>
>
>   <http://www.jeebly.com/>
>
> Thank you,  <http://www.jeebly.com/>
>
> Farrah <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>