Subject: Re: Cashback voucher - expired
From: Sara Ahmed <[email-masked]>
To: Lima Premlal <[email-masked]>, Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Amr Abed <[email-masked]>, Sara Abdelnabi <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 14:44:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Lima,

Customers are always advised that they can access their cashback vouchers
on their app under the account section.

If you would like to give her a replacement voucher out of good will,
please confirm with Sagar.

Thanks
Sara

On Mon, 22 Jun 2020 at 13:38, Lima Premlal <[email-masked]> wrote:

> Team,
>
>
>
> Do we have any update here?
>
>
>
> *From:* Lima Premlal <[email-masked]>
> *Sent:* Sunday, June 21, 2020 3:20 PM
> *To:* Sara Ahmed <[email-masked]>; 'Amr Abed' <[email-masked]>;
> Sara Abdelnabi <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Cashback voucher - expired
> *Importance:* High
>
>
>
> Dear Sara & Amr,
>
>
>
> Please note that one of our customer’s have raised an issue claiming she
> haven’t received any mails regarding the cash voucher for past 3 months nor
> she was aware that the codes can be viewed on Voucher tab on her account.
>
>
> Customer Name: Ayesha AlHammadi
>
>
>
> Customer Email: [email-masked]
>
>
>
> Please let us know what can be done to compensate the customer in this
> regards.
>
>
>
> Regards,
>
>
>
> Lima
>

-- 

*Sara Ahmed*

Head of Technology

e: [email-masked] <[email-masked]> │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE