Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Hyacinth Joyce <[email-masked]>
To: Ashish Nair <[email-masked]>, Mostafa Said <[email-masked]>, KSA Lastmile <[email-masked]>
Cc: Edwin Thomas <[email-masked]>, Vipul Arora <[email-masked]>, Rajesh Dhakal <[email-masked]>, Furqan hameed <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Mon, 22 Jun 2020 14:06:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Ashish Nair <[email-masked]> Thank you for the update.

@Mostafa Said <[email-masked]> please process to reship ASAP,
replacement order is cancelled.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 22 Jun 2020 at 14:00, Ashish Nair <[email-masked]> wrote:

> Hi Team,
>
> Please be informed that the missing balls box has been found & handed over
> to Mostafa Said (Outbound).
>
> Regards,
>
> *Ashish.S.Nair*
> Inventory Controller
>
>
> *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> On Mon, Jun 22, 2020 at 1:00 PM Edwin Thomas <[email-masked]> wrote:
>
>> Hi Mostafa
>> 100162358  is still backordered , once its committed we can push the
>> order to LFS
>>
>> On Mon, Jun 22, 2020 at 11:02 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> +Edwin Thomas <[email-masked]> Could you please assist in pushing
>>> this order # 100162358   to LFS.
>>>
>>> On Mon, Jun 22, 2020 at 11:00 AM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> +Ashish Nair <[email-masked]> +Rajesh Dhakal
>>>> <[email-masked]> Could you please recheck for the missing part?
>>>>
>>>>
>>>> On Mon, Jun 22, 2020 at 10:57 AM Vipul Arora <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Mostafa
>>>>>
>>>>> Item was kept as while put away attached image for your reference.
>>>>> kindly check with picker did he open bundle.
>>>>>
>>>>>
>>>>> Thanks
>>>>> Vipul
>>>>>
>>>>> On Mon, Jun 22, 2020, 09:51 Mostafa Said <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Furqan hameed <[email-masked]> +Vipul Arora
>>>>>> <[email-masked]> Please check urgently and please note that I
>>>>>> and Ashish checked for the missing part but it wasn't found.
>>>>>>
>>>>>> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> As discussed, the customer received all the items in the mentioned
>>>>>>> shipment.
>>>>>>>
>>>>>>> However for the below item he only received the ball pit, 600 balls
>>>>>>> are missing.
>>>>>>>
>>>>>>>
>>>>>>> MD-7061115147205
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Hyacinth,
>>>>>>>>
>>>>>>>> I went through the CCTV footage for packing this order and it was
>>>>>>>> packed correctly in 6 packages, screenshot attached for more clarification.
>>>>>>>> Also, you are saying that the customer received 6 packages, So
>>>>>>>> please check what was in the packages.
>>>>>>>>
>>>>>>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Ekta and Amir,
>>>>>>>>>
>>>>>>>>> Kindly assist on the above.
>>>>>>>>>
>>>>>>>>> The customer called to follow up very furious and informed that if
>>>>>>>>> he does not get an update about the delivery of the missing items asap, he
>>>>>>>>> will create a big scene in social media.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> The customer with the above mentioned shipment informed that he
>>>>>>>>>> received the below items without the balls.
>>>>>>>>>>
>>>>>>>>>> 100154498_1 MD-7061115147205
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>>>>>>> On our website shows:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>>>>>>>
>>>>>>>>>> Kindly check and advise asap.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>> Regards,
>> Edwin Thomas
>> Netsuite Developer
>>
>