Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Ashish Nair <[email-masked]>
To: Edwin Thomas <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Vipul Arora <[email-masked]>, Rajesh Dhakal <[email-masked]>, Hyacinth Joyce <[email-masked]>, Furqan hameed <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Mon, 22 Jun 2020 14:00:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please be informed that the missing balls box has been found & handed over
to Mostafa Said (Outbound).

Regards,

*Ashish.S.Nair*
Inventory Controller

*E* [email-masked]
*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Mon, Jun 22, 2020 at 1:00 PM Edwin Thomas <[email-masked]> wrote:

> Hi Mostafa
> 100162358  is still backordered , once its committed we can push the order
> to LFS
>
> On Mon, Jun 22, 2020 at 11:02 AM Mostafa Said <[email-masked]>
> wrote:
>
>> +Edwin Thomas <[email-masked]> Could you please assist in pushing
>> this order # 100162358   to LFS.
>>
>> On Mon, Jun 22, 2020 at 11:00 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> +Ashish Nair <[email-masked]> +Rajesh Dhakal
>>> <[email-masked]> Could you please recheck for the missing part?
>>>
>>>
>>> On Mon, Jun 22, 2020 at 10:57 AM Vipul Arora <[email-masked]>
>>> wrote:
>>>
>>>> Dear Mostafa
>>>>
>>>> Item was kept as while put away attached image for your reference.
>>>> kindly check with picker did he open bundle.
>>>>
>>>>
>>>> Thanks
>>>> Vipul
>>>>
>>>> On Mon, Jun 22, 2020, 09:51 Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Furqan hameed <[email-masked]> +Vipul Arora
>>>>> <[email-masked]> Please check urgently and please note that I
>>>>> and Ashish checked for the missing part but it wasn't found.
>>>>>
>>>>> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> As discussed, the customer received all the items in the mentioned
>>>>>> shipment.
>>>>>>
>>>>>> However for the below item he only received the ball pit, 600 balls
>>>>>> are missing.
>>>>>>
>>>>>>
>>>>>> MD-7061115147205
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Hyacinth,
>>>>>>>
>>>>>>> I went through the CCTV footage for packing this order and it was
>>>>>>> packed correctly in 6 packages, screenshot attached for more clarification.
>>>>>>> Also, you are saying that the customer received 6 packages, So
>>>>>>> please check what was in the packages.
>>>>>>>
>>>>>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Ekta and Amir,
>>>>>>>>
>>>>>>>> Kindly assist on the above.
>>>>>>>>
>>>>>>>> The customer called to follow up very furious and informed that if
>>>>>>>> he does not get an update about the delivery of the missing items asap, he
>>>>>>>> will create a big scene in social media.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> The customer with the above mentioned shipment informed that he
>>>>>>>>> received the below items without the balls.
>>>>>>>>>
>>>>>>>>> 100154498_1 MD-7061115147205
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>>>>>> On our website shows:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>>>>>>
>>>>>>>>> Kindly check and advise asap.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>
> --
> Regards,
> Edwin Thomas
> Netsuite Developer
>