Subject: Re: Gate Issue- 600817762// SKU: BS-KS-30
From: Rachel Maris <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Ionna Ocampo <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Mon, 22 Jun 2020 13:17:55 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ashley,

The reinstallation of the banister has been done by our team today. Please
find the attached POI and picture of the banister.

Regards,
Rachel

*Rachel Maris*

F-10, Times Square Center,

Dubai, P O Box 127011

T:  +9714-3883454

W: www.b-safe.ae

 <http://www.facebook.com/BSafeDubai>   
<http://www.twitter.com/BSafeUAE>   
<http://www.youtube.com/BSafeDubai>    
<http://www.pinterest.com/BsafeDubai>

On Sun, Jun 21, 2020 at 12:28 PM Rachel Maris <[email-masked]> wrote:

> Dear Ashley,
>
> Noted. The schedule of reinstallation has been booked tomorrow at 10am.
>
> Regards,
> Rachel
>
>
>
> *Rachel Maris*
>
> F-10, Times Square Center,
>
> Dubai, P O Box 127011
>
> T:  +9714-3883454
>
> W: www.b-safe.ae
>
>
>
>  <http://www.facebook.com/BSafeDubai>   
> <http://www.twitter.com/BSafeUAE>   
> <http://www.youtube.com/BSafeDubai>    
> <http://www.pinterest.com/BsafeDubai>
>
>
>
>
> On Sun, Jun 21, 2020 at 12:23 PM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear Rachel,
>>
>> Kindly reschedule it for tomorrow, 22nd June. The customer confirmed
>> their availability. The team can directly enter the customer's villa even
>> if the customer doesn't answer the call.
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Sun, Jun 21, 2020 at 11:39 AM Rachel Maris <[email-masked]> wrote:
>>
>>> Dear Ashley,
>>>
>>> Noted with thanks.
>>>
>>> Regards,
>>> Rachel
>>>
>>>
>>>
>>> *Rachel Maris*
>>>
>>> F-10, Times Square Center,
>>>
>>> Dubai, P O Box 127011
>>>
>>> T:  +9714-3883454
>>>
>>> W: www.b-safe.ae
>>>
>>>
>>>
>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>> <http://www.youtube.com/BSafeDubai>    
>>> <http://www.pinterest.com/BsafeDubai>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 21, 2020 at 9:08 AM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>>  ***We will* not *proceed with the installation today (I tried to call
>>>> the customer now but he's still not answering).
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE.
>>>>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Sun, Jun 21, 2020 at 9:07 AM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Rachel,
>>>>>
>>>>> A very good morning to you!
>>>>>
>>>>> Please do not proceed with the reinstallation as there is no
>>>>> confirmation yet from the customer. The customer doesn't seem to be
>>>>> responding to any calls nor giving any confirmation through email.
>>>>>
>>>>> @Mary Anne Agapito <[email-masked]> : The customer doesn't
>>>>> seem to be responding to any calls. We will  proceed with the
>>>>> installation today (I tried to call customer now but he's still not
>>>>> answering). Kindly try to get an alternate number where the customer can be
>>>>> contacted and the confirmation before we book the next schedule.
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE.
>>>>>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Sat, Jun 20, 2020 at 5:52 PM Rachel Maris <[email-masked]> wrote:
>>>>>
>>>>>> Dear Ashley,
>>>>>>
>>>>>> Please update us if the customer has been notified for the
>>>>>> reinstallation tomorrow, Sunday, June 21, 2020 between 11am to 12pm.
>>>>>>
>>>>>> We have booked the schedule for tomorrow. Please confirm.
>>>>>>
>>>>>> Regards,
>>>>>> Rachel
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Rachel Maris*
>>>>>>
>>>>>> F-10, Times Square Center,
>>>>>>
>>>>>> Dubai, P O Box 127011
>>>>>>
>>>>>> T:  +9714-3883454
>>>>>>
>>>>>> W: www.b-safe.ae
>>>>>>
>>>>>>
>>>>>>
>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 18, 2020 at 12:53 PM Ashley Fernandes <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Mac,
>>>>>>>
>>>>>>> Kindly get confirmation from the customer as per the below
>>>>>>> reschedule. The team cannot proceed unless the customer confirms us back.
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>> *Ashley Fernandes*
>>>>>>>
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>>
>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>> mumzworld.com
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 18, 2020 at 12:48 PM Ionna Ocampo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mary and Ashely,
>>>>>>>>
>>>>>>>> Good afternoon.
>>>>>>>>
>>>>>>>> The reinstallation has not been pushed through today as the client
>>>>>>>> is not available.
>>>>>>>>
>>>>>>>> Please advise the customer that we will be able to visit on Sunday
>>>>>>>> between 11-12pm.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Ionna
>>>>>>>>
>>>>>>>> On Mon, Jun 15, 2020 at 3:00 PM Ionna Ocampo <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mary Anne,
>>>>>>>>>
>>>>>>>>> Good afternoon.
>>>>>>>>>
>>>>>>>>> Apologies for the delayed response.
>>>>>>>>>
>>>>>>>>> Please advise the client that we will be able to repair the shield
>>>>>>>>> on Thursday, June 18, 2020 between 12-1pm.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Ionna
>>>>>>>>>
>>>>>>>>> On Wed, Jun 10, 2020 at 12:37 PM Ashley Fernandes <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Ionna/Rachel,
>>>>>>>>>>
>>>>>>>>>> Good Day!
>>>>>>>>>>
>>>>>>>>>> Kindly assist as per the below email.
>>>>>>>>>>
>>>>>>>>>> Thanks and Regards,
>>>>>>>>>>
>>>>>>>>>> *Ashley Fernandes*
>>>>>>>>>>
>>>>>>>>>> Logistics Executive
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>>>> mumzworld.com
>>>>>>>>>>
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 10, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Ionna,
>>>>>>>>>>>
>>>>>>>>>>> May we have an update on this please?
>>>>>>>>>>>
>>>>>>>>>>> Your team was supposed to go to the customer's house last
>>>>>>>>>>> Tuesday to removed the cover from the banister shields. However, as per the
>>>>>>>>>>> customer, no one came nor contacted her.
>>>>>>>>>>>
>>>>>>>>>>> Please assist. Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Ionna Ocampo*
>>>>>>>>>
>>>>>>>>> F-10, Times Square Center,
>>>>>>>>>
>>>>>>>>> Dubai, P O Box 127011
>>>>>>>>>
>>>>>>>>> T:  +9714-3883454
>>>>>>>>>
>>>>>>>>> M: 054-7014080
>>>>>>>>>
>>>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Ionna Ocampo*
>>>>>>>>
>>>>>>>> F-10, Times Square Center,
>>>>>>>>
>>>>>>>> Dubai, P O Box 127011
>>>>>>>>
>>>>>>>> T:  +9714-3883454
>>>>>>>>
>>>>>>>> M: 054-7014080
>>>>>>>>
>>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>