Subject: Re: Tracking # S000894163139 - SO # 200260749
From: Radwa Ali <[email-masked]>
To: Asad <[email-masked]>, Zubair Wahid <[email-masked]>, Amr Essam <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, KSA Lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 22 Jun 2020 12:36:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
Any updates on this ? the customer keeps following up.
Can we replace this for teh customer  as this has been pending since June
1st?
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sat, Jun 20, 2020 at 12:44 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly assist with the below customer as he called again to follow up.
>
> Best regards,
> Anas Nazzal
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
> www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
> <#m_-5443246457654714376_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
> On Thu, Jun 18, 2020 at 11:20 AM Amir Julkarnain <[email-masked]>
> wrote:
>
>> Hello Amr,
>>
>> Please update us on this, the customer is constantly following up and we
>> were promised an update yesterday.
>>
>> Kindly prioritize.
>>
>> Best Regards
>>
>> On Thu, 18 Jun 2020 at 11:15, Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Amr,
>>> We need to get an update on this ?
>>> The customer is calling daily and we have no details to share.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Wed, Jun 17, 2020 at 8:35 AM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Amr ,
>>>> What are the updates ? the customer is calling again and we have
>>>> escalated this since 1st of June.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 6:06 PM Amr Essam <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Zaubair and Team,
>>>>>
>>>>>
>>>>> I am investigating will get back to you by tomorrow Max.
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> On Tue, Jun 16, 2020 at 2:52 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Amr Essam <[email-masked]> Can you assist here, what
>>>>>> seems to be the issue. Please advise so we can communicate the same with
>>>>>> the customer
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 8:38 AM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Kindly do the needful as the customer keeps calling to follow up the
>>>>>>> delivery.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>> www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>> <#m_-5443246457654714376_m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 9:54 AM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> shipment is updated and delivered but the customer didn't receive
>>>>>>>> it yet. Kindly check and confirm,
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Mon, Jun 8, 2020 at 5:09 PM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi All ,
>>>>>>>>> Please update us on the issue.
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jun 1, 2020 at 5:35 PM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Amr,
>>>>>>>>>>
>>>>>>>>>> Please advise what is the status of this tracking number ?
>>>>>>>>>> Shows as delivered while the customer has not received anything.
>>>>>>>>>>
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>> www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>> <#m_-5443246457654714376_m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Amr Essam
>>>>> Account Management
>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>> *M:* +966594621560
>>>>> [email-masked]
>>>>> shipa.com/delivery
>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>
>>>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Junior Team Leader
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>