Subject: Re: Urgent / Undelivered - Order No. 600863397_1
From: Hyacinth Joyce <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Clearway Express <[email-masked]>, Sagar Khawani <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, [email-masked], customer care <[email-masked]>, Anas nazzal <[email-masked]>, Mostafa saad <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Date: Mon, 22 Jun 2020 11:05:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Please receive -  CRAMUMZ_DXB12416  to proceed with the refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 8 Jun 2020 at 12:47, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> @Mostafa saad <[email-masked]> thank you for the update.
>
> @Shajeeb Cheriyath <[email-masked]> / @Sagar Khawani
> <[email-masked]> we have processed a refund for the above-mentioned
> order and created CRA -  CRAMUMZ_DXB12416  as the item is not in stock.
> -shipment is lost / undelivered.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 8 Jun 2020 at 10:23, Mostafa saad <[email-masked]> wrote:
>
>> Hello Hyacinth
>>
>> Please place new order to the customer with the correct address to
>> proceed delivery today
>>
>> @Shajeeb Cheriyath <[email-masked]>  Please we need to update
>> this order as lost On ( Clearway ) ( 600863397_1 ) also we already add this
>> on the sheet.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Mon, Jun 8, 2020 at 9:38 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> Please note of the below delivery address.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sat, 6 Jun 2020 at 11:59, Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Mostaf,
>>>>
>>>> As per our conversation, kindly do the needful to the customer as she
>>>> keeps calling to follow up.
>>>>
>>>> Best Regards
>>>> Anas Nazzal
>>>>
>>>> On Sat, Jun 6, 2020 at 10:41 AM Clearway Express <
>>>> [email-masked]> wrote:
>>>>
>>>>> This order was delivered to the mentioned address in system Al Jadaf
>>>>> street D1 Tower apartment 1708.this is the customer fault to put the wrong
>>>>> address.my courier will collect it and will bring to Nad Al Sheba.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Sat, 6 Jun 2020, 10:33 Anas nazzal, <[email-masked]> wrote:
>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>> The customer is extremely angry and totally dissatisfied about the
>>>>>> service and delay.
>>>>>> kindly do the needful and note that the customer requested to get the
>>>>>> order delivery on *Dubai-nad al Shiba- grand views house t230*
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 6:57 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> Do we have an update?
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 4 Jun 2020 at 12:57, Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @[email-masked] FYA
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 4, 2020 at 12:52 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Clearway Express <[email-masked]>  Please collect this
>>>>>>>>> order from the customer and deliver it on the new address...
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 4, 2020 at 12:26 PM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>>
>>>>>>>>>> The above-mentioned order shows delivered yesterday on our
>>>>>>>>>> records.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly check with the courier as the customer informed that she
>>>>>>>>>> did not receive it. The customer's delivery address is below:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please prioritize, the customer threats to raise a formal
>>>>>>>>>> complaint.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, 3 Jun 2020 at 09:05, Hyacinth Joyce <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>>>
>>>>>>>>>>> Please update.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 2 Jun 2020 at 18:40, Hyacinth Joyce <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> To update on the above, the delivery address is below:
>>>>>>>>>>>>
>>>>>>>>>>>> *Dubai-nad al Shiba- grand views house t230*
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, 2 Jun 2020 at 18:35, Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer is following up on the delivery of the
>>>>>>>>>>>>> above order. It shows shipped on 23rd May, undelivered until Today.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please check and advise ASAP.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>