Subject: Re: Order 100151236 // DHL-Express::4712002116
From: Ronald Gaviola <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Pankaj Mahey <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Mon, 22 Jun 2020 11:01:53 +0400
List-Id: <ccteam.mumzworld.com>

Mary Anne,

Could you update us here please.

Regards,
Ronald

On Sat, Jun 20, 2020 at 4:41 PM Ronald Gaviola <[email-masked]> wrote:

> -3PL
>
> Mary Anne,
>
> Could you please try to call this customer 200285516_2 as they might have
> received the package for 100151236
>
>
>
>
> Regards,
> Ronald
>
>
> On Sat, Jun 20, 2020 at 2:21 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have an update on this shipment?
>>
>> The customer is extremely furious. As per her, she contacted DHL and the
>> shipment is not with them.
>>
>> Please clarify. We need an urgent update. The customer has been following
>> up several times.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly assist urgently.
>>>
>>> Regards
>>>
>>> On Fri, Jun 19, 2020 at 9:19 AM <[email-masked]> wrote:
>>>
>>>> Hi @Ronald Gaviola <[email-masked]>,
>>>>
>>>> Any updates ?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola <[email-masked]>
>>>> *Sent:* Wednesday, June 17, 2020 3:44 PM
>>>> *To:* Samiya Sheikh <[email-masked]>; ae.mumzworld <
>>>> [email-masked]>
>>>> *Cc:* Eugene Mugisa <[email-masked]>; Pankaj Mahey <
>>>> [email-masked]>; customer care <[email-masked]>
>>>> *Subject:* Re: Order 100151236 // DHL-Express::4712002116
>>>>
>>>>
>>>>
>>>> +ae.mumzworld <[email-masked]> Khalid
>>>>
>>>>
>>>>
>>>> Please advise as to why the shipment is not moving.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Kindly update urgently @Ronald Gaviola <[email-masked]>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Kindly update the status of this shipment urgently. no update since May
>>>> 23rd.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>