Subject: Re: Urgent - refund exception - SO# 600822782
From: Sujan Raj <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Carmella Singh <[email-masked]>, Radwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Fahad Shafiq <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 22 Jun 2020 10:21:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Yesterday I sent the driver but customer is not available at the location
she reschedule for today. Today again we are sending for this collection.

Warm Regards,
Sujan Raj,
Mobile : +971506855826

On Mon, Jun 22, 2020 at 10:18 AM Mostafa saad <[email-masked]>
wrote:

> @Sujan Raj <[email-masked]>  Is this closed ????
>
>
> @Fahad Shafiq <[email-masked]>  FYI we have confirmation here from
> shady.
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Sun, Jun 21, 2020 at 8:58 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Sujan
>>
>> Please make sure to close this case today and feedback.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 18, 2020 at 11:32 AM Sujan Raj <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> We call the customer for this collection and refund but the customer is
>>> not available now, she requested for Sunday.
>>>
>>> We will arrange it Sunday.
>>>
>>> Warm Regards,
>>> Sujan Raj,
>>> Mobile : +971506855826
>>> Email : [email-masked]
>>>
>>>
>>> On Thu, Jun 18, 2020 at 11:28 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Sujan Raj <[email-masked]>  Please share the scenario that
>>>> happened with the customer today.
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 9:36 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Sagar,
>>>>>
>>>>> Please proceed as per the confirmation below INC#  1131082 .
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 4:47 PM Sagar Khawani <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Zendesk
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Radwa Ali <[email-masked]>
>>>>>> *Sent:* Wednesday, June 17, 2020 4:42 PM
>>>>>> *To:* Mostafa saad <[email-masked]>; Shady Elgendy <
>>>>>> [email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Sagar Khawani <
>>>>>> [email-masked]>
>>>>>> *Subject:* Urgent - refund exception - SO# 600822782
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Mostafa and shady,
>>>>>>
>>>>>> Please approve the refund for this item as agreed as we need to
>>>>>> refund the customer ASAP and we will arrange collection once refunded.
>>>>>>
>>>>>>
>>>>>>
>>>>>> SO# 600822782
>>>>>>
>>>>>> SKU: TW-57190
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=170291>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>