Subject: Re: Urgent - refund exception - SO# 600822782
From: Mostafa saad <[email-masked]>
To: Sujan Raj <[email-masked]>, Carmella Singh <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Fahad Shafiq <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 22 Jun 2020 10:18:35 +0400
List-Id: <ccteam.mumzworld.com>

@Sujan Raj <[email-masked]>  Is this closed ????

@Fahad Shafiq <[email-masked]>  FYI we have confirmation here from
shady.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Sun, Jun 21, 2020 at 8:58 AM Mostafa saad <[email-masked]>
wrote:

> Hello Sujan
>
> Please make sure to close this case today and feedback.
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Thu, Jun 18, 2020 at 11:32 AM Sujan Raj <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> We call the customer for this collection and refund but the customer is
>> not available now, she requested for Sunday.
>>
>> We will arrange it Sunday.
>>
>> Warm Regards,
>> Sujan Raj,
>> Mobile : +971506855826
>> Email : [email-masked]
>>
>>
>> On Thu, Jun 18, 2020 at 11:28 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Sujan Raj <[email-masked]>  Please share the scenario that
>>> happened with the customer today.
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Thu, Jun 18, 2020 at 9:36 AM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Sagar,
>>>>
>>>> Please proceed as per the confirmation below INC#  1131082 .
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 4:47 PM Sagar Khawani <[email-masked]>
>>>> wrote:
>>>>
>>>>> Zendesk
>>>>>
>>>>>
>>>>>
>>>>> *From:* Radwa Ali <[email-masked]>
>>>>> *Sent:* Wednesday, June 17, 2020 4:42 PM
>>>>> *To:* Mostafa saad <[email-masked]>; Shady Elgendy <
>>>>> [email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Sagar Khawani <
>>>>> [email-masked]>
>>>>> *Subject:* Urgent - refund exception - SO# 600822782
>>>>>
>>>>>
>>>>>
>>>>> Hi Mostafa and shady,
>>>>>
>>>>> Please approve the refund for this item as agreed as we need to refund
>>>>> the customer ASAP and we will arrange collection once refunded.
>>>>>
>>>>>
>>>>>
>>>>> SO# 600822782
>>>>>
>>>>> SKU: TW-57190
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=170291>
>>>>>
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>