Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Mostafa Said <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Furqan hameed <[email-masked]>, Vipul Arora <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 10:13:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hyacinth,

Will do the needful once it becomes fully committed.

On Mon, Jun 22, 2020 at 10:09 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Mostafa,
>
> We have placed a new order - so 100162358 as agreed.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 22 Jun 2020 at 09:51, Mostafa Said <[email-masked]>
> wrote:
>
>> +Furqan hameed <[email-masked]> +Vipul Arora <[email-masked]> Please
>> check urgently and please note that I and Ashish checked for the missing
>> part but it wasn't found.
>>
>> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> As discussed, the customer received all the items in the mentioned
>>> shipment.
>>>
>>> However for the below item he only received the ball pit, 600 balls are
>>> missing.
>>>
>>>
>>> MD-7061115147205
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> Hello Hyacinth,
>>>>
>>>> I went through the CCTV footage for packing this order and it was
>>>> packed correctly in 6 packages, screenshot attached for more clarification.
>>>> Also, you are saying that the customer received 6 packages, So please
>>>> check what was in the packages.
>>>>
>>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ekta and Amir,
>>>>>
>>>>> Kindly assist on the above.
>>>>>
>>>>> The customer called to follow up very furious and informed that if he
>>>>> does not get an update about the delivery of the missing items asap, he
>>>>> will create a big scene in social media.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> The customer with the above mentioned shipment informed that he
>>>>>> received the below items without the balls.
>>>>>>
>>>>>> 100154498_1 MD-7061115147205
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>>> On our website shows:
>>>>>>
>>>>>>
>>>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>>>
>>>>>> Kindly check and advise asap.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>

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