Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Mostafa Said <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Furqan hameed <[email-masked]>, Vipul Arora <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 09:50:55 +0400
List-Id: <ccteam.mumzworld.com>

+Furqan hameed <[email-masked]> +Vipul Arora <[email-masked]> Please
check urgently and please note that I and Ashish checked for the missing
part but it wasn't found.

On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Mostafa,
>
> As discussed, the customer received all the items in the mentioned
> shipment.
>
> However for the below item he only received the ball pit, 600 balls are
> missing.
>
>
> MD-7061115147205
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
> - Ball Pit Round XXL with Balls - Graphite-115x50cm
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <[email-masked]>
> wrote:
>
>> Hello Hyacinth,
>>
>> I went through the CCTV footage for packing this order and it was packed
>> correctly in 6 packages, screenshot attached for more clarification.
>> Also, you are saying that the customer received 6 packages, So please
>> check what was in the packages.
>>
>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Ekta and Amir,
>>>
>>> Kindly assist on the above.
>>>
>>> The customer called to follow up very furious and informed that if he
>>> does not get an update about the delivery of the missing items asap, he
>>> will create a big scene in social media.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> The customer with the above mentioned shipment informed that he
>>>> received the below items without the balls.
>>>>
>>>> 100154498_1 MD-7061115147205
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>> On our website shows:
>>>>
>>>>
>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>
>>>> Kindly check and advise asap.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>
>>
>> --
>>
>>

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