Subject: Re: Order #700235013 // KZ-TXT10 // Dynamic Sports - Trampoline 10 Feet Model // Not in Original box
From: Denmark A <[email-masked]>
To: Elena Skryabina <[email-masked]>
Cc: customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Ashley Fernandes <[email-masked]>
Date: Mon, 22 Jun 2020 09:42:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Elena,

Please advise here if the item will be put in the DMG location.

Regards,
Den mark

On Wed, Jun 17, 2020 at 9:24 AM Denmark A <[email-masked]> wrote:

> Dear Elena,
>
> Please find the attached sales invoice for your reference.
>
> Sales Order Date : April 30 , 2020
> Delivery Date : May 07,2020
> Complaint Date : May 12, 2020
>
> Regards,
> Den mark
>
> On Tue, Jun 16, 2020 at 6:01 PM Elena Skryabina <[email-masked]>
> wrote:
>
>> Denmark, CC team , this is not the first or second time I request for
>> this (!)
>>
>>
>>
>> Whenever you send a request to BD for assistance on returns /
>> replacements / item fixes etc  *please always provide full information
>> on the order. *
>>
>>
>>
>> > SO date
>>
>> > Delivery / Installation Date
>>
>> > Date the complaint  was raised by the customer
>>
>>
>>
>> And the remaining important details of the case / actions / issues
>>
>>
>>
>> Awaiting for this data I order to assist you.
>>
>>
>>
>> Thank  you,
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Thursday, June 11, 2020 9:06 AM
>> *To:* Adarsh Kumar <[email-masked]>; Elena Skryabina <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Ashley Fernandes <
>> [email-masked]>
>> *Subject:* Re: Order #700235013 // KZ-TXT10 // Dynamic Sports -
>> Trampoline 10 Feet Model // Not in Original box
>>
>>
>>
>> @Elena Skryabina <[email-masked]> FYI
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Thu, Jun 11, 2020 at 9:02 AM <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Installation items cannot be returned,it was already previously explained.
>>
>>
>>
>>
>>
>> Dear Ashley,
>>
>>
>>
>> Please explain the team.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Adarsh
>>
>>
>>
>> Sent from Mail.ru app for iOS
>>
>>
>>
>> Thursday, June 11, 2020, 8:59 AM +0400 from Denmark A <
>> [email-masked]>:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Customer Comments :
>>
>> The trampoline is big than the space they have for installation
>>
>>  the package was damaged at delivery and more by people you send to
>> install it, you may confirm this with them.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>