Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Hyacinth Joyce <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 09:31:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

As discussed, the customer received all the items in the mentioned shipment.

However for the below item he only received the ball pit, 600 balls are
missing.

MD-7061115147205
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
- Ball Pit Round XXL with Balls - Graphite-115x50cm
Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 22 Jun 2020 at 09:26, Mostafa Said <[email-masked]>
wrote:

> Hello Hyacinth,
>
> I went through the CCTV footage for packing this order and it was packed
> correctly in 6 packages, screenshot attached for more clarification.
> Also, you are saying that the customer received 6 packages, So please
> check what was in the packages.
>
> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Ekta and Amir,
>>
>> Kindly assist on the above.
>>
>> The customer called to follow up very furious and informed that if he
>> does not get an update about the delivery of the missing items asap, he
>> will create a big scene in social media.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> The customer with the above mentioned shipment informed that he
>>> received the below items without the balls.
>>>
>>> 100154498_1 MD-7061115147205
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>> On our website shows:
>>>
>>>
>>> The customer confirmed too that he received 6 packages from UPS.
>>>
>>> Kindly check and advise asap.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>
>
> --
>
>