Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Hyacinth Joyce <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: customer care <[email-masked]>
Date: Mon, 22 Jun 2020 09:16:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ekta and Amir,

Kindly assist on the above.

The customer called to follow up very furious and informed that if he does
not get an update about the delivery of the missing items asap, he will
create a big scene in social media.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> The customer with the above mentioned shipment informed that he
> received the below items without the balls.
>
> 100154498_1 MD-7061115147205
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
> On our website shows:
>
>
> The customer confirmed too that he received 6 packages from UPS.
>
> Kindly check and advise asap.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>