Subject: Re: AWB update 200297378
From: Radwa Ali <[email-masked]>
To: Moataz Salah El Din <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Samiya Sheikh <[email-masked]>, "ae.mumzworld" <[email-masked]>, Alaa Musa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 22 Jun 2020 09:08:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald ,
Please advise if we can collect this and return and create CRA and issue a
replacement for the customer as she has been waiting for this since the 5th
of June.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sun, Jun 21, 2020 at 8:06 AM Moataz Salah El Din <[email-masked]>
wrote:

> Hi Ronald,
> We can return in to our warehouse and issue a replacement
>
> On Sat, 20 Jun 2020 at 12:55, Ronald Gaviola <[email-masked]> wrote:
>
>> Samiya,
>>
>> Can't we collect the package from the customer? and deliver to the
>> correct consignee?  +Moataz Salah El Din <[email-masked]>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sat, Jun 20, 2020 at 11:26 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Ronald,
>>>
>>> Should we make a replacement for 200297378_2? please confirm.
>>>
>>> Regards
>>>
>>>
>>> On Fri, Jun 19, 2020 at 9:14 AM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly assist with the below customer as he called again to follow up
>>>> 200297378_2 delivery.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_6803978428159740004_m_1802930807815972859_m_7383986822929159354_m_-1201436473890359982_m_-900674818050813561_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>> On Thu, Jun 18, 2020 at 8:38 AM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Alaa,
>>>>>
>>>>> As discussed with  +Pankaj Mahey <[email-masked]>  The 200297378_2
>>>>> was delivered to customer 200297073_2.
>>>>>
>>>>> +Moataz Salah El Din <[email-masked]> - Need your support here
>>>>> please. Need to call the customer on   200297073_2  to collect the
>>>>> package for  200297378_2
>>>>>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 10:24 AM Alaa Musa <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear team,
>>>>>>
>>>>>> Could you please confirm to which address was this delivered, as the
>>>>>> customer informed us that the courier delivered a wrong package to her and
>>>>>> collected it once again and after that she didn't receive any shipment .
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Alaa
>>>>>>
>>>>>>
>>>>>> On Wed, 17 Jun 2020 at 09:14, Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Kindly confirm the tracking no for  200297378_2.  DHL: 1149618573
>>>>>>> is delivered to another customer in another city.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_6803978428159740004_m_1802930807815972859_m_7383986822929159354_m_-1201436473890359982_m_-900674818050813561_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>
>
> --
> *Best regards,*
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>