Subject: Re: Order #600699369 // Incident #784992 // Sku :AEW-Bd008P // Megastar - 24v Snazzy Electric Foldable Scooter - Purple // Defective
From: "Simba ." <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, fayz majid latif <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sun, 21 Jun 2020 07:07:24 -0700
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Kindly use [email-masked] instead. This product was repaired and
given back,we will not be able to issue a CN for the same.

Thanks & Regards,

*Simbarashe Mawere*

P.O Box 115161 | Dubai  |  UAE

M:+971556595409 T:+971-43339050|F: +971-43339052

E: [email-masked] <[email-masked]> | W:www.metelegance.
<http://www.darvesh.com/>*net*

On Thu, Jun 18, 2020 at 4:05 AM Denmark A <[email-masked]> wrote:

> Hi Simba,
>
> Please find the attached VRA copy for your reference and issue us a credit
> note.
>
>
> Regards,
>
> On Sun, Jun 7, 2020 at 10:52 PM Simba . <[email-masked]>
> wrote:
>
>> Hi Denmark,
>>
>> This scooter was given a long time ago.
>>
>> On Thu, 4 Jun 2020, 10:36 Denmark A, <[email-masked]> wrote:
>>
>>> Hi Simba,
>>>
>>> Please update here.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Tue, May 19, 2020 at 3:07 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Hi Simba,
>>>>
>>>> Good day!
>>>>
>>>>  This Subject Order 600699369  is pending at your end, the one you
>>>> send it back to us is different sales order but same item see the below
>>>> subject line that you already handed over to us.
>>>>
>>>> 600724570 // AEW-Bd008P : Megastar - 24v Snazzy Electric Foldable
>>>> Scooter - Purple // POMUMZ_DXB147610 // Defective
>>>>
>>>> The red in color subject line already has a Credit Note given by
>>>> you last April 15 , 2020.
>>>> Please check and confirm.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Tue, May 19, 2020 at 12:32 AM Simba . <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Alina,
>>>>>
>>>>> This item was sent repaired and given back to you. I will check and
>>>>> send the DN tomorrow.
>>>>>
>>>>> On Mon, 18 May 2020, 12:14 Alina D'Souza, <[email-masked]> wrote:
>>>>>
>>>>>> @Umang Mehrotra <[email-masked]> this order is since Feb
>>>>>> customer wants Refund no longer needs the item.
>>>>>>
>>>>>> GC issued please update the CRA @Denmark A <[email-masked]>
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Sun, Apr 12, 2020 at 7:17 PM Simba . <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Umang,
>>>>>>>
>>>>>>> Please bear with me,I will give you an update tomorrow morning on
>>>>>>> when we can have this done.
>>>>>>>
>>>>>>> On Sun, 12 Apr 2020, 19:12 Umang Mehrotra, <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Simba,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> What is the update here?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Umang Mehrotra
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Simba . [mailto:[email-masked]]
>>>>>>>> *Sent:* Monday, March 30, 2020 9:58 AM
>>>>>>>> *To:* Umang Mehrotra <[email-masked]>
>>>>>>>> *Cc:* fayz majid latif <[email-masked]>; customer care <
>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>> Kenneth Nwaso <[email-masked]>; Denmark A <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Re: Order #600699369 // Incident #784992 // Sku
>>>>>>>> :AEW-Bd008P // Megastar - 24v Snazzy Electric Foldable Scooter - Purple //
>>>>>>>> Defective
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Umang,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We will have this resolved as soon as possible. It will probably
>>>>>>>> take 2 or 3 days more.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 29 Mar 2020, 18:37 Umang Mehrotra, <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Simba,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> What’s the update here?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Umang Mehrotra
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>>>>> *Sent:* Monday, March 16, 2020 2:07 PM
>>>>>>>> *To:* Simba . <[email-masked]>
>>>>>>>> *Cc:* fayz majid latif <[email-masked]>; customer care <
>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>> Kenneth Nwaso <[email-masked]>; Umang Mehrotra <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Re: Order #600699369 // Incident #784992 // Sku
>>>>>>>> :AEW-Bd008P // Megastar - 24v Snazzy Electric Foldable Scooter - Purple //
>>>>>>>> Defective
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Simba,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Yes this subject order is pending.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Mar 16, 2020 at 1:18 PM Simba . <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Dear Denmark,
>>>>>>>>
>>>>>>>> One is still pending.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>>
>>>>>>>> *Simbarashe Mawere*
>>>>>>>>
>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>
>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>
>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Mar 16, 2020 at 1:06 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Simba,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We have 2 different customer for the same item, please check and
>>>>>>>> confirm.+
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Mar 16, 2020 at 12:56 PM Simba . <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>> PFA DN
>>>>>>>> This was sent to you yesterday.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>>
>>>>>>>> *Simbarashe Mawere*
>>>>>>>>
>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>
>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>
>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Mar 16, 2020 at 12:20 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Simba,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Any update on this?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Mar 11, 2020 at 4:03 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Simba,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Can you please update us regarding this item needs to be fixed or
>>>>>>>> repaired because customer is following up.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Mar 8, 2020 at 5:03 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Simba,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you for your email.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark m
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Mar 8, 2020 at 4:47 PM Simba . <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>> Sure,kindly send to our warehouse we will do the needful as soon as
>>>>>>>> possible.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>>
>>>>>>>> *Simbarashe Mawere*
>>>>>>>>
>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>
>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>
>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Mar 8, 2020 at 4:33 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Simba,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Find the below complaint of the customer , and allow us to send
>>>>>>>> back the item to you for your further evaluation.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Appreciate your support in this matter, thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>