Subject: Re: [EXTERNAL] Re: 1Z289F8W6756136003
From: Denmark A <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, [email-masked], [email-masked], Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Alaa Musa <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, [email-masked]
Date: Sun, 21 Jun 2020 17:48:40 +0400
List-Id: <ccteam.mumzworld.com>

Dear Amir,

Please the below table of SKU's for the said subject order 100151286_2.

Item # SKU # QTY
395430 BW-9780008201487 1
1143763 WAH-AA0030 1
510698 BLB-9789351791225 1
709842 BLB-9789386589071 1
1143771 WAH-AA0038 1
1143770 WAH-AA0037 1
1143772 WAH-AA0039 1
967510 CSW-7712 1
706026 DBT-IF-145 1
884027 DRP-DR10028 1
801595 DRP-DR10026 1
1190853 DRP-DR1095 1
501993 MSM052018 1
801582 DRP-DR10013 1
1095167 DRP-DR0094 1
1095171 DRP-DR0098 1
1095174 DRP-DR0101 1
1095173 DRP-DR0100 1
840926 SMEG-9310692124115 1
944809 TCI-5412533418378 1
723139 NAT-626232120394 1
170603 MMZT-22768 1
604397 STM-350215 1
801571 DRP-DR10002 1
907587 DRP-DR10059 1
907604 DRP-DR10078 1
907609 DRP-DR10083 1
907608 DRP-DR10082 1
Regards,
Den mark

On Sun, Jun 21, 2020 at 4:56 PM Amir Julkarnain <[email-masked]>
wrote:

> Hello Team,
>
> Please share the SKU's containing this shipment for us to proceed with the
> replacement or a refund.
>
> Best Regards
>
> On Sun, 21 Jun 2020 at 16:45, Ronald Gaviola <[email-masked]> wrote:
>
>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>> <[email-masked]>
>>
>> Please advise here, either to replace these and reship or refund the
>> customer for these items.
>>
>> Awaiting your response.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Sun, Jun 21, 2020 at 4:31 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Ronald,
>>>
>>> Items received damaged and incomplete please see the attached photo and
>>> advise what will be the next step?
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Sun, Jun 21, 2020 at 4:11 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> +Umang Mehrotra <[email-masked]>
>>>>
>>>> The package was returned to us twice and is being refused. The driver
>>>> is here again attempting to return the package I am sending him back to you
>>>> and please fix this.
>>>>
>>>>  Please let us know what the issue is.
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>> On Thu, Jun 18, 2020 at 5:11 PM <[email-masked]>
>>>> wrote:
>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Ronald
>>>>>
>>>>> Further to our investigation the subject was again handed over to UPS
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> My operation team in copy Mr Ravi will have this sent back to you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>   Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Thursday, June 18, 2020 3:44 PM
>>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>>>> *Cc:* Umang Mehrotra <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alaa Musa <[email-masked]>; Amir
>>>>> Julkarnain <[email-masked]>; Customer Care Team <
>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene
>>>>> Mugisa <[email-masked]>; Johannes Jade Pabeca <
>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>> Pavankumar A <[email-masked]>; Perumpadappil Ameenudden
>>>>> (WLP5RBD) <[email-masked]>
>>>>> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>>>>>
>>>>>
>>>>>
>>>>> +Umang Mehrotra <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Please confirm.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 2:36 PM <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear all
>>>>>
>>>>>
>>>>>
>>>>> Delivered to Pankaj
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>>>>>
>>>>>
>>>>> ===============================================================================
>>>>>
>>>>> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>>>>>
>>>>> DELIVERED                 15/06/20  16:00       PANKAJ
>>>>>
>>>>> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>>>>>
>>>>> *STATUS*
>>>>>
>>>>> PACKAGE/SHIPMENT DELIVERED
>>>>>
>>>>> *REMARKS*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>   Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Umang Mehrotra [mailto:[email-masked]]
>>>>> *Sent:* Thursday, June 18, 2020 2:30 PM
>>>>> *To:* Ronald Gaviola <[email-masked]>; Cardozo Chantelle
>>>>> (EUR6CTC) <[email-masked]>; Returns.fc <
>>>>> [email-masked]>
>>>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>>>> [email-masked]>; customer care <[email-masked]>; Ekta
>>>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>>>> Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>
>>>>> *Subject:* RE: [EXTERNAL] Re: 1Z289F8W6756136003
>>>>>
>>>>>
>>>>>
>>>>> Hi Ronald,
>>>>>
>>>>>
>>>>>
>>>>> Not received.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Umang Mehrotra
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Thursday, June 18, 2020 9:16 AM
>>>>> *To:* [email-masked]; Returns.fc <
>>>>> [email-masked]>
>>>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>>>> [email-masked]>; Customer Care Team <[email-masked]>;
>>>>> Ekta Jesswani <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Johannes Jade Pabeca <[email-masked]>;
>>>>> lastmile <[email-masked]>; Pavankumar A <
>>>>> [email-masked]>; [email-masked]
>>>>> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>>>>>
>>>>>
>>>>>
>>>>> Chantelle,
>>>>>
>>>>>
>>>>>
>>>>> Please deliver the remaining packages. Customer should not wait
>>>>>
>>>>>
>>>>>
>>>>> @Returns.fc <[email-masked]> - please confirm if you
>>>>> received this package from ups 100151286_2
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 12:04 AM <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Ronald,
>>>>>
>>>>>
>>>>>
>>>>> Please note the subject damaged shipment was returned to your office,
>>>>> however we have 3 boxes pending in Saudi, can we deliver or would you want
>>>>> us to return the pending 3 boxes ?
>>>>>
>>>>>
>>>>>
>>>>> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>>>>>
>>>>>
>>>>> ===============================================================================
>>>>>
>>>>> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>>>>>
>>>>> DELIVERED                 15/06/20  16:00       PANKAJ
>>>>>
>>>>> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>>>>>
>>>>> *STATUS*
>>>>>
>>>>> PACKAGE/SHIPMENT DELIVERED
>>>>>
>>>>> *REMARKS*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>   Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Sunday, June 14, 2020 2:37 PM
>>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>>>> [email-masked]>; Customer Care Team <[email-masked]>;
>>>>> Ekta Jesswani <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Johannes Jade Pabeca <[email-masked]>;
>>>>> lastmile <[email-masked]>; Pavankumar A <
>>>>> [email-masked]>
>>>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756136003
>>>>>
>>>>>
>>>>>
>>>>> CAUTION! This email originated outside of the organization. Please do
>>>>> not open attachments or click links from an unknown or suspicious origin.
>>>>> ------------------------------
>>>>>
>>>>> Chantelle,
>>>>>
>>>>>
>>>>>
>>>>> Please share photos of the damaged boxes
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 14, 2020 at 1:36 PM <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Ronald,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Please note one of the package(1Z289F8W6756136003) is held in Dubai
>>>>> and it has Damaged-in transit .
>>>>>
>>>>>
>>>>>
>>>>> I will share the pictures shortly.
>>>>>
>>>>>
>>>>>
>>>>> Can we deliver the balanced  3 packages to your customer  ? or do you
>>>>> want us to have it returned to your ware house  ?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>    Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2019. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.*
>>>>>
>>>>> *Click here <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> to access the latest UPS zones and rates information.  The 2019 UPS Service
>>>>> and Tariff Guide will be available from 23rd December 2018. *
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "Returns.fc" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37YYi7v2GHT9JbrL7Q0_Wi0CexE9yHEZ-%3D5PMdS_P%2BdpYQ%40mail.gmail.com
>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__groups.google.com_a_mumzworld.com_d_msgid_returns.fc_CA-252BzP37YYi7v2GHT9JbrL7Q0-5FWi0CexE9yHEZ-2D-253D5PMdS-5FP-252BdpYQ-2540mail.gmail.com-3Futm-5Fmedium-3Demail-26utm-5Fsource-3Dfooter&d=DwMFaQ&c=3IlhnxorPWbyVbfJC_b1tA&r=PbKln3G2mKQOMEffnjX593spePYZln-5h8zkFeCHsPQ&m=Scdz_ruEhtRXNquR87Meml_qctvSLFX6cNB1JRFEcfQ&s=-UgYOShyvXGs6leq7Jb46Kl5gmAR3wEcRXuAvfu4pm0&e=>
>>>>> .
>>>>>
>>>>> --
>>>> You received this message because you are subscribed to the Google
>>>> Groups "Returns.fc" group.
>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37Z_Oq%2BqiFUv2096cN%3DN2S2MYcLkDaubRCBPW4cib1Qkfw%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37Z_Oq%2BqiFUv2096cN%3DN2S2MYcLkDaubRCBPW4cib1Qkfw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>