Subject: Re: Shipa-KSA::S000994685362 || 200272376 || Urgent
From: Amani Bani Odeh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Sun, 21 Jun 2020 15:36:19 +0300
List-Id: <ccteam.mumzworld.com>

Hi Hussain ,

Please raise CRA for MD-CCFNB
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> as the
customer only receives the free sample.
Sagar requires CRA to process the refund.

Thanks,
Amani

On Sat, Jun 13, 2020 at 10:00 AM Amani Bani Odeh <[email-masked]>
wrote:

> Dears,
>
> Please update on this today asap , as if the item not shipped we need to
> process a refund .
>
> Thanks,
> Amani
>
> On Fri, Jun 12, 2020 at 11:59 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Dears,
>>
>> The customer didn't receive the actual item only the free sample was
>> delivered,
>> The customer complaining to the MCI and ask fr a refund, we need to close
>> it today
>>
>> Sagar , Leena , Please assist to process the refund.
>> Refund ticket # Incident #1121854
>>
>> Thanks,
>> Amani
>>
>> On Fri, Jun 5, 2020 at 9:33 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>> Please create CRA as the customer asks for a refund.
>>>
>>> @Ekta Jesswani <[email-masked]> please assist to proceed as the
>>> customer is very furious.
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Fri, Jun 5, 2020 at 9:30 AM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Dears,
>>>>
>>>> The customer is following up , please advise he is going to complain to
>>>> the MCI and on social media .
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>> On Fri, May 8, 2020 at 6:05 PM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Hussain,
>>>>>
>>>>> Please check the customer didn't receive the actual item he ordered he
>>>>> only received the free sample. Please update asap this customer follow up
>>>>> on social media.
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>