Subject: RE: CONFIRM RETURN WITH VENDOR Order #600853319
From: April Garrido <[email-masked]>
To: Alina D'Souza <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Priya Ramasamy <[email-masked]>, customer care <[email-masked]>
Date: Sun, 21 Jun 2020 11:41:46 +0000
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Thank you for the email.

As per the email below, there is no damaged in the item mentioned.
The customer wants to exchange the item with a different type of sleeping bag.
It is on your discretion if you will replace the item that your customer purchased.

Thank you and wish you a nice day.

Kind regards,
APRIL GARRIDO
SALES ASSISTANT

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 56 723 6762  •  T  +971 4 326 3080 - Ext. 222

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From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 18, 2020 6:25 PM
To: Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Cristy Gallardo <[email-masked]<mailto:[email-masked]>>; Elena Skryabina <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: CONFIRM RETURN WITH VENDOR Order #600853319

Hi Team,

Need an update on the below complaint of the customer.

Comments :The sleeping bag I ordered is very warm - I could only check it on the tag when I received it, and There was no Temperature information on the website saying it should be used belo 19C. Although I like the bag so much I can’t use it at home, as my room temperature is 22C and overheating baby can cause risk of SIDS. I’m ready to order lighter bag from your site in exchange - for example Done by Deer which has similar price! Thank you for your positive consideration! Elena

Regards,
Alina

On Wed, May 20, 2020 at 1:52 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please check with vendor about customers confirmation

Order #600853319<https://mumzworldhelp.zendesk.com/agent/tickets/600853319>

Products Details
Sku :MD-429167
Name :Red Castle - Quilted Sleeping Bag - Pearl Grey_6-12m
Date Placed :2020-05-11 19:08:24
Date Shipped :2020-05-18 10:12:45
Qty Ordered :1.0000
Amount :203.4
Shipping Country:United Arab Emirates

Return Reason:doesnt_match_description_or_photos
Comments :The sleeping bag I ordered is very warm - I could only check it on the tag when I received it, and There was no Temperature information on the website saying it should be used belo 19C. Although I like the bag so much I can’t use it at home, as my room temperature is 22C and overheating baby can cause risk of SIDS. I’m ready to order lighter bag from your site in exchange - for example Done by Deer which has similar price! Thank you for your positive consideration! Elena

Regards,
Alina