Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Mudassar Jabbar <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>
Date: Sun, 21 Jun 2020 11:50:28 +0400
List-Id: <ccteam.mumzworld.com>

@Mudassar Jabbar <[email-masked]> What is your update on this
case ?????
Regards

Mostafa Saad
Last Mile  Mumzworld

On Sun, Jun 21, 2020 at 11:32 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> Any news?
>
> Has this been delivered to the rightful owner? If not, please cancel the
> customer is asking for a refund.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jun 15, 2020 at 8:55 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> May we have an update on this, please?
>>
>> Has this been delivered to the rightful owner? If not, please cancel the
>> customer is asking for a refund.
>>
>> Please confirm. Awaiting your reply.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 14, 2020 at 9:17 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The customer wants to cancel the order now and asking for a refund.
>>>
>>> Please inform us where is the shipment?
>>>
>>> Awaiting your response. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 9:15 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> May we have an update on this, please?
>>>>
>>>> The customer is on the line asking for her order.
>>>>
>>>> Please advise, we need an urgent update the customer is extremely
>>>> furious.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 12:41 PM Naib Khan <[email-masked]> wrote:
>>>>
>>>>> Hi Mary,
>>>>>
>>>>> Thanks for your assistance.
>>>>>
>>>>> +Mostafa saad <[email-masked]> please arrange collection and
>>>>> delivered t the right customer.
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>>
>>>>> On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Naib,
>>>>>>
>>>>>> Another person received the order, whose name is Sara. She called the
>>>>>> customer that her order was incorrectly delivered to her. The driver might
>>>>>> have been confused, the address we have is correct. Both customer have the
>>>>>> same Flat number but different building number.
>>>>>>
>>>>>> Please arrange the collection and deliver it to the rightful owner.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mary,
>>>>>>>
>>>>>>> Order delivered to the same address which you mention POD attached.
>>>>>>>
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The driver must have been confused about the address, it was
>>>>>>>> delivered to the wrong person.
>>>>>>>>
>>>>>>>> Please arrange the collection from the below address today or
>>>>>>>> tomorrow, as much as possible
>>>>>>>>
>>>>>>>> Sara
>>>>>>>> Al Qusais 1
>>>>>>>> Damascus Street
>>>>>>>> Al Marri Bldg 35  Flat 103
>>>>>>>> Phone: 971557928638
>>>>>>>>
>>>>>>>> Once collected, please deliver to the rightful owner whose address
>>>>>>>> is given below:
>>>>>>>>
>>>>>>>> SHIP TOSheryl Colina
>>>>>>>> Doha Road
>>>>>>>> Flat 103, Mattar Al Marri Building #19
>>>>>>>> Dubai
>>>>>>>> United Arab Emirates Map
>>>>>>>> SHIP AREAAl Qusais 1
>>>>>>>> SHIP PHONE971555739483
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
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>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>>
>>>>>>>