Subject: Re: Missing item - SO# 600815994 - SKU: MBN-852156006333
From: Samiya Sheikh <[email-masked]>
To: Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 21 Jun 2020 11:22:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We need CRA to refund the customer for the damaged item BN-852156006333
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=571190>. please
assist.

Regards

On Thu, Jun 11, 2020 at 6:38 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Please create the CRA, the customer keeps on following up her refund.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 11, 2020 at 10:54 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Mohit and Alina,
>>
>> Kindly update CRA for this item.
>>
>> Regards
>>
>> On Tue, Jun 9, 2020 at 5:29 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Alina D'Souza <[email-masked]>
>>> ᐧ
>>>
>>> On Mon, Jun 8, 2020 at 11:44 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly Mark this item damaged and create a CRA to refund the customer.
>>>>
>>>> Regards
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 10:46 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Kindly Mark this item damaged and create a CRA to refund the customer.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Thu, Jun 4, 2020 at 10:37 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mohit,
>>>>>>
>>>>>> Customer is requesting a refund, can u create a CRA for it.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Sat, May 30, 2020 at 11:17 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mohit,
>>>>>>>
>>>>>>> Customer is requesting a refund, can u create a CRA for it.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Sat, May 30, 2020 at 10:19 PM Mohit Caleb <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Radwa,
>>>>>>>>
>>>>>>>> The mentioned missing item was not packed as the item was found
>>>>>>>> damaged during packing
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Sat, May 30, 2020 at 6:10 PM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>> Please check the missing item above as the customer is calling and
>>>>>>>>> she wants a refund since she did not receive the item.
>>>>>>>>> Let us know if we can proceed.
>>>>>>>>> SKU: MBN-852156006333
>>>>>>>>> SO# 600815994
>>>>>>>>> AWB# 1000006546094
>>>>>>>>> Courier:  Empost
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>> --
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>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-_HnHVqbH69L4_jA0z5GpyOuXgK9mkKT%3D_wfEPgv71acw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADiN8Z_HZe%2BULj1TX%3Ds%2B8hW5%2BOaa-WJKwmhpe8wpcNYkfTB_Jw%40mail.gmail.com?utm_medium=email&utm_source=footer>
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>>>
>>>
>>> --
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>>>