Subject: RE: Delivery Follow up - 600801020// awb: 70776698
From: "DXB CS" <[email-masked]>
To: "'Angeli Fontillas'" <[email-masked]>
Cc: <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>, "'Anas nazzal'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>, "'Asad'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Amir Julkarnain'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>
Date: Sun, 21 Jun 2020 09:21:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear Angeli,

Shipment has been returned to you.

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Angeli Fontillas [mailto:[email-masked]] 
Sent: Saturday, June 20, 2020 6:08 PM
To: DXB CS <[email-masked]>
Cc: [email-masked]; Hyacinth Joyce <[email-masked]>; Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>; customer care <[email-masked]>; Eugene Mugisa <[email-masked]>; Zubair Wahid <[email-masked]>; Asad <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>; Mary Anne Agapito <[email-masked]>
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hello Team,

May we have an update on this please?

Customers is constantly following up.

@Zubair Wahid <mailto:[email-masked]>  / @Hussain Firoz Miyagamwala <mailto:[email-masked]>  - Customer wants the same items

Can we please reship asap and share AWB please

Thank you. 

On Sat, 13 Jun 2020 at 10:11, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mohsin ,

Please advise here. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, June 11, 2020 7:07 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; Anas nazzal <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Zubair Wahid <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Amir Julkarnain <[email-masked] <mailto:[email-masked]> >
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Anita,

 After several follow-ups why this has been returned to us?

@Hussain Firoz Miyagamwala <mailto:[email-masked]>   @Zubair Wahid <mailto:[email-masked]>   - is it in the warehouse now? The customer wants her order to be reshipped back to her. Unable to place a new order 2 out 4 are out of stock.

The customer is extremely furious and wants her order to be delivered the soonest possible time.

Please advise us urgently. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Thu, Jun 11, 2020 at 1:37 PM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

DearTeam,

Shipment has been RTO.

New AWB created . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, June 11, 2020 1:07 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Anas nazzal <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Team,

Do we have an update on this?

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Tue, 9 Jun 2020 at 13:44, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear team,

I am still following up with my team . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, June 9, 2020 1:10 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Anas nazzal <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi team,

The customer called again to follow up.

Upon tracking its shows:

 

Kindly confirm the return status.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Wed, 3 Jun 2020 at 18:33, 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Anas,

Please wait for update will revert you back . 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Anas nazzal [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, June 3, 2020 6:03 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Dear Team,

Kindly do the needful as the customer called again to follow up.

Best regards, 

Anas Nazzal 

On Sun, May 31, 2020 at 2:52 PM 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Noted we will do the needful. 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Samiya Sheikh [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, May 31, 2020 2:43 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Mary Anne Agapito <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Team,

Kindly arrange an urgent delivery of this shipment.

Regards 

On Thu, May 28, 2020 at 11:42 AM 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mary ,

 

Following up with our team for urgent delivery .

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, May 28, 2020 10:38 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Anita,

The customer called again, please ensure the delivery immediately without any fail.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Wed, May 27, 2020 at 4:49 PM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mary,

I totally agree with you , due to more load delays in deliveries.

I already updated subject shipment in delivery request , we will try to deliver it pending shipments asap .

Apologize for the inconvenience. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, May 27, 2020 4:34 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Anita,

Yes, please. It's been with your company for quite a long time now.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Wed, May 27, 2020 at 2:18 PM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mary,

The shipment is in the facility .

We will arrange delivery asap.

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, May 27, 2020 1:33 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Subject: Delivery Follow up - 600801020// awb: 70776698

Hi Anita,

May we know the status of this order, please?

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

-- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: angeli <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/1/?ui=2&ik=200e67e08e&view=fimg&th=159784c3b91cc9e8&attid=0.1&disp=emb&realattid=ii_1562a22ad936cd8e&attbid=ANGjdJ8g33JqCyE7u9mAwwTP9XetI1ISnotSqBNGSXaHkC1IObtPwYS2D1AaUC082lqIe00wjkIAE18Mnh83525zeyaPtrnB3o6_5B0PPNQodz5PPI9_Ggf7sUbwrCo&sz=w442-h92&ats=1484032486185&rm=159784c3b91cc9e8&atsh=1>