Subject: Re: Gate Issue- 600817762// SKU: BS-KS-30
From: Ashley Fernandes <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Rachel Maris <[email-masked]>
Cc: Ionna Ocampo <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Sun, 21 Jun 2020 09:08:32 +0400
List-Id: <ccteam.mumzworld.com>

***We will* not *proceed with the installation today (I tried to call the
customer now but he's still not answering).

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Sun, Jun 21, 2020 at 9:07 AM Ashley Fernandes <[email-masked]>
wrote:

> Dear Rachel,
>
> A very good morning to you!
>
> Please do not proceed with the reinstallation as there is no confirmation
> yet from the customer. The customer doesn't seem to be responding to any
> calls nor giving any confirmation through email.
>
> @Mary Anne Agapito <[email-masked]> : The customer doesn't seem
> to be responding to any calls. We will  proceed with the installation today
> (I tried to call customer now but he's still not answering). Kindly try to
> get an alternate number where the customer can be contacted and the
> confirmation before we book the next schedule.
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Sat, Jun 20, 2020 at 5:52 PM Rachel Maris <[email-masked]> wrote:
>
>> Dear Ashley,
>>
>> Please update us if the customer has been notified for the reinstallation
>> tomorrow, Sunday, June 21, 2020 between 11am to 12pm.
>>
>> We have booked the schedule for tomorrow. Please confirm.
>>
>> Regards,
>> Rachel
>>
>>
>>
>> *Rachel Maris*
>>
>> F-10, Times Square Center,
>>
>> Dubai, P O Box 127011
>>
>> T:  +9714-3883454
>>
>> W: www.b-safe.ae
>>
>>
>>
>>  <http://www.facebook.com/BSafeDubai>   
>> <http://www.twitter.com/BSafeUAE>   
>> <http://www.youtube.com/BSafeDubai>    
>> <http://www.pinterest.com/BsafeDubai>
>>
>>
>>
>>
>> On Thu, Jun 18, 2020 at 12:53 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> Dear Mac,
>>>
>>> Kindly get confirmation from the customer as per the below reschedule.
>>> The team cannot proceed unless the customer confirms us back.
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 12:48 PM Ionna Ocampo <[email-masked]> wrote:
>>>
>>>> Hi Mary and Ashely,
>>>>
>>>> Good afternoon.
>>>>
>>>> The reinstallation has not been pushed through today as the client is
>>>> not available.
>>>>
>>>> Please advise the customer that we will be able to visit on Sunday
>>>> between 11-12pm.
>>>>
>>>> Regards
>>>> Ionna
>>>>
>>>> On Mon, Jun 15, 2020 at 3:00 PM Ionna Ocampo <[email-masked]> wrote:
>>>>
>>>>> Hi Mary Anne,
>>>>>
>>>>> Good afternoon.
>>>>>
>>>>> Apologies for the delayed response.
>>>>>
>>>>> Please advise the client that we will be able to repair the shield on
>>>>> Thursday, June 18, 2020 between 12-1pm.
>>>>>
>>>>> Regards
>>>>> Ionna
>>>>>
>>>>> On Wed, Jun 10, 2020 at 12:37 PM Ashley Fernandes <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Ionna/Rachel,
>>>>>>
>>>>>> Good Day!
>>>>>>
>>>>>> Kindly assist as per the below email.
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>> *Ashley Fernandes*
>>>>>>
>>>>>> Logistics Executive
>>>>>>
>>>>>>
>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>> mumzworld.com
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE.
>>>>>>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Ionna,
>>>>>>>
>>>>>>> May we have an update on this please?
>>>>>>>
>>>>>>> Your team was supposed to go to the customer's house last Tuesday
>>>>>>> to removed the cover from the banister shields. However, as per the
>>>>>>> customer, no one came nor contacted her.
>>>>>>>
>>>>>>> Please assist. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Ionna Ocampo*
>>>>>
>>>>> F-10, Times Square Center,
>>>>>
>>>>> Dubai, P O Box 127011
>>>>>
>>>>> T:  +9714-3883454
>>>>>
>>>>> M: 054-7014080
>>>>>
>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>
>>>>>
>>>>>
>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Ionna Ocampo*
>>>>
>>>> F-10, Times Square Center,
>>>>
>>>> Dubai, P O Box 127011
>>>>
>>>> T:  +9714-3883454
>>>>
>>>> M: 054-7014080
>>>>
>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>
>>>>
>>>>
>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>> <http://www.youtube.com/BSafeDubai>    
>>>> <http://www.pinterest.com/BsafeDubai>
>>>>
>>>>
>>>>
>>>