Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: "Asad ." <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>
Date: Sun, 21 Jun 2020 04:24:21 +0000
List-Id: <ccteam.mumzworld.com>

Zubair, please update here urgently.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Mary Anne Agapito <[email-masked]>
Date: Saturday, 20 June 2020 at 5:12 PM
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Asad <[email-masked]>, Moataz Salah El Din <[email-masked]>
Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984

Hi Team,

The customer called again and extremely furious. The customer is asking for a refund.

Do we still have to collect the few parts he received before refunding the customer back?

@Asad<mailto:[email-masked]>  - please help us resolve the issue.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zubair and Hussain,

The customer doesn't want the item anymore wants a refund instead.

Please create the CRA to initiate a refund. The customer already filed a complaint to consumer rights.

We will await your response. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:
This item is not available in the warehouse, can you check if the customer would like a replacement or a similar item?

On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zubair,

Sorry to butt in.

Yes it is.

100138984_1
KSA-FAMC-28-16OT<https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
Baby Love - Wonder House

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:
@Hussain Firoz Miyagamwala<mailto:[email-masked]> can you confirm if this is the item in the shipment KSA-FAMC-28-16OT

On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
Dear Raghu,

This is still not solved.

@Zubair please help

On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

What is the update on this case?

The customer is extremely furious, he wants the item otherwise he wants his money back.

This is long overdue. Please help us resolve the issue once and for all.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Raghu,

Update please!

Thanks.

On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <[email-masked]<mailto:[email-masked]>> wrote:
This will be closed today and reply:
Raghu
Sent from my iPhone

On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:

+ @Hussain Firoz Miyagamwala<mailto:[email-masked]> @Raghu Nalloor (R3PL)<mailto:[email-masked]> @Azharuddin Kalamuddin (R3PL)<mailto:[email-masked]>

Please check this case

Best,
Eugene.

From: Malak Nobeh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 7, 2020 11:23 AM
To: Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>
Cc: Raghu Nalloor (R3PL) <[email-masked]<mailto:[email-masked]>>; Azharuddin Kalamuddin (R3PL) <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984

Gentle Reminder

On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
Raghu / Azhar,

Please check this case urgently.

On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Gentle reminder Hussain

On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,

The customer got the below item with missing Parts:

She got ONLY the item which I highlight it, the rest of the house is MISSING.

This is KSA WH.

Thanks.

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